This documentation supports the 20.02 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Integrating

BMC Digital Workplace integrates with other BMC products. This section calls out information specific to the following integrations.

ActionReference

Integrating with Remedy applications


Enable the Remedy Action Request System (AR System) application integration so BMC Digital Workplace Catalog workflows can communicate with Remedy applications or applications developed on the Remedy platform.

Integrating Remedy applications with BMC Digital Workplace Catalog

Integrating Remedy applications with BMC Digital Workplace Catalog using plugins

As a Smart IT administrator, you can enable BMC Digital Workplace request integration so that the users can search and view BMC Digital Workplace service requests; add activity notes; view questions and answers, fulfillment records, approver banner; share, refresh and print BMC Digital Workplace requests in Smart IT (for an example, see Using workflows to create relationships in Remedy with Smart IT).

Integrating BMC Digital Workplace Catalog service requests with Smart IT

Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi-software environment that enables users to present credentials for authentication only once. After Remedy Single Sign-On authenticates the users, they can gain access to any other application with automatic authentication without providing the credentials again.


Configuring BMC Digital Workplace for Remedy Single Sign-On
Configuring BMC Remedy Single Sign-On integration for BMC Digital Workplace Catalog

Integrating with other BMC applications


As a BMC Digital Workplace Catalog administrator, you can embed BMC Helix Chatbot in BMC Digital Workplace Advanced. BMC Digital Workplace Advanced uses an HTML inline frame (iFrame) element to load the BMC Helix Chatbot UI.

Integrating BMC Digital Workplace Catalog with BMC Helix Chatbot

BMC HR Case Management enables HR organizations to reduce costs, improve productivity, and provide a better overall user experience. Self-service users use BMC Digital Workplace to open HR cases and to search HR knowledge articles.

Integrating BMC Digital Workplace with BMC HR Case Management

BMC TrueSight Operations Management provides information about service status availability to BMC Digital Workplace users. 

Integrating BMC Digital Workplace with BMC TrueSight Operations Management

BMC Chat applications allow your users to get answers to their questions by chatting with a virtual agent or a live agent.

Integrating a BMC chat application with BMC Digital Workplace

Users can view and request available virtual machine (VM) offerings as part of BMC Digital Workplace Catalog. If a user clicks a service, a BMC Cloud Lifecycle Management window opens where the user can manage the service. 

Setting up VM requests through BMC Cloud Lifecycle Management

BMC Client Management integrates with BMC Digital Workplace Catalog to offer different services through operational rules and mobile commands created in BMC Client Management.

Integrating BMC Digital Workplace Catalog with BMC Client Management
Catalog administrators can use BMC Helix Integration Service connectors to fulfill services. Developers can create custom connectors in BMC Helix Integration Service. For an example, see Setting up workflow to open a JIRA issue through a BMC Integration Service connector.Integrating BMC Helix Digital Workplace Catalog with BMC Helix Integration Service

Integrating with third-party applications using BMC Helix Integration Platform


Catalog administrators can use BMC Helix Integration Platform to integrate BMC Digital Workplace Catalog with JIRA so that whenever a service request is created in BMC Digital Workplace, a corresponding issue is created in Jira.

Integrating BMC Digital Workplace requests with Jira issues

Integrating with other applications to access their catalog


BMC Digital Workplace Catalog integrates with external fulfillment systems through service connectors that pass information from a service request to an external system. To create the enhanced service catalog, a service catalog administrator must first set up service connectors. For an example, see Passing question responses to custom fields within BMC Remedy ITSM.

Integrating BMC Digital Workplace Admin console with providers

List of providers

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