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Enabling surveys in BMC Digital Workplace

As a BMC Helix Digital Workplace administrator, you enable customer satisfaction surveys for completed services:

  • IT requests in IT Service Management  
  • HR cases in BMC HR Case Management
  • Enhanced services in BMC Helix Digital Workplace Catalog.

Related topic

Mapping-satisfaction-surveys-to-service-requests-in-BMC-Digital-Workplace


To enable surveys for services

  1. In the BMC Digital Workplace Admin console, click the Service Requests tab.
  2. Select Surveys.
  3. Turn on the Enabled toggle key.
  4. Click Save.
    When you have enabled surveys, you must configure the types of service requests for which you would like surveys to be sent.

Where to go from here

To configure surveys for HR and IT services, perform steps described in Setting-up-satisfaction-surveys-for-HR-and-IT-requests.

 To configure surveys for enhanced services from BMC Helix Digital Workplace Catalog, perform steps described in Setting-up-satisfaction-surveys-for-enhanced-services.

 

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