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This documentation supports the 20.02 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Uninstalling BMC Digital Workplace

The following procedure describes how to uninstall the file system for BMC Digital Workplace.


The uninstaller does not uninstall the BMC Digital Workplace database; it removes only the system files. BMC Digital Workplace data (including BMC Remedy Action Request System integration) and structures remain intact.

To uninstall BMC Digital Workplace

  1. Uninstall the application: 
    • (Windows) Go to the UninstallBMCDwp folder (for example, C:\Program Files\BMC Software\DWP\UninstallBMCDwp), and run the uninstall file.
      Alternatively, from the Windows Control Panel, select Add or Remove Programs > Digital Workplace <version> Install and click Remove.
    • (Linux) Go to the UninstallBMCDwp folder (for example, /data1/bmc/dwp/UninstallBMCDwp), and run the uninstall file. 
  2. On the BMC Remedy ITSM server, log on to BMC Remedy Developer Studio, and delete the following items:
    • MyIT and MyIT Administration forms (all forms prefixed with MyIT)

      You might have to switch to Base Development mode to delete the files. For more information, see Deleting forms Open link and Changing the development mode Open link in the BMC Remedy AR System documentation.

      Deleting BMC Digital Workplace forms from Developer Studio

  3. Delete integration patch entries from SHARE:Application_Properties. 
  4. As an administrator, log in to the BMC Remedy Mid-Tier for the BMC Remedy ITSM server and perform the following steps:
    1. Open the Roles form. In the Application Name field, search with %MyIT%, and delete the following roles:
      • MyIT Administrator
      • MyIT
      • Unrestricted Access
    2. Open the Group form. In the Group Name field, search with %MyIT%, and delete the following groups:
      • MyIT Admin
      • MyIT Super Admin
    3. Open the Report form. In the ReportName field, search for the new_field_z1d_action_wo1 report and delete the record.
  5. From Oracle or Microsoft SQL, drop the DWP database.
  6. After deleting the DWP database from the database server, delete the DWP_Business and DWP_System users from the Logins folder. 
  7. Verify that the following services have been stopped and removed:

     DWP Application

  8. Verify that the DWP directory has been removed. If not, delete it manually. 
  9. Restart the AR Server.
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