System requirements
Before you install the product, ensure that your environment meets the hardware and software requirements listed below.If you are using the enhanced catalog features provided by BMC Digital Workplace Catalog, you will also require valid licenses for the external systems that will be integrated through service connectors. For more information, see Service connector capabilities.
Product compatibility matrix
Note
To access the product compatibility information on the Customer Support website, you must have a BMC Support ID.
Required components
| Application or component | Version and additional details | Purpose |
|---|---|---|
BMC Remedy IT Service Management (ITSM) BMC Service Request Management | 9.1.x or later You must run an integration script to enable communication with a Remedy ITSM server with BMC Digital Workplace Catalog. See Integrating Remedy applications with BMC Digital Workplace Catalog. | Approvals, knowledge articles. Enables the following functions through the BMC Remedy service connector:
|
Remedy Single Sign-On | 9.1.x or later 9.1.04 or later for specific features BMC Digital Workplace Catalog requires Remedy Single Sign-On 9.1.03 or later. See Configuring BMC Helix SSO integration for BMC Helix Digital Workplace Catalog. | Authentication Required to display banners to the end users. Required for Configuration Management database service connector and enables additional integration in BMC Digital Workplace Catalog for imported service requests that are mapped to requestable offerings. Required to enable authentication for BMC Digital Workplace Catalog end user requests for services in the BMC Digital Workplace Catalog. |
| Tomcat | Tomcat 8 | Provides Java HTTP web server environment. |
Optional components
| Application or component | Version and additional details | Purpose |
|---|---|---|
| Microsoft Active Directory (LDAP) | 2012, 2012 R2, 2016 | Notifications. Active Directory service connector. |
| BMC HR Case Management | 4.7.00, 4.7.01 Multiple HRCM features are supported only with 4.7.01. | HR solutions and knowledge articles. Submit HR cases. |
| BMC Cloud Lifecycle Management | 4.6.06 | Requesting and decommissioning virtual machines. |
| BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
BMC Virtual Chat (formerly BMC Virtual Agent) | 9.1.02 | Live chat between self-service user and an IT agent. |
The following optional components are applicable for BMC Digital Workplace Catalog:
| Application or component | Version and additional details | Purpose |
|---|---|---|
| BMC HR Case Management | 4.7.00, 4.7.01 Multiple HRCM feature is only supported with 4.7.01 | HR solutions and knowledge articles. Submit HR cases. |
| BMC Cloud Lifecycle Management | 4.6.06 | Requesting and decommissioning virtual machines. |
| BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
Direct upgrade from versions
BMC Digital Workplace — upgrade from 18.05
BMC Digital Workplace Catalog — upgrade from 18.05
Comments
Where do we get the physical server spec requirements' for DWP Advanced ?
Thanks for your comment Mpumelelo Tsabedze. Please refer to this article for sizing guidelines for the physical server → https://communities.bmc.com/docs/DOC-118177.
Thanks,
Ravee
Hello,
why it is not possible to put the Information about the physical server requirements on this page? Here are thousands of Links about everything and its from time to time really horrible to find some Info because everything is linked with thousands of Links...I'm sure it can be made better..
Thanks for sharing this feedback, Daniel. We try to have all the information related to software compatibility added to the SPAC tool, which applies to all on-premise releases. We will check how we can optimize this for future on-premise releases.
Log in or register to comment.