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Setting up administrator authentication

The BMC Digital Workplace server supports user and administrator logins. Both types of logins are authenticated by using BMC Remedy Action Request AR System (BMC Remedy AR System).

To assign BMC Digital Workplace administration permissions to BMC Remedy AR System users, you need to add these users to the MyIT Admin or MyIT Super Admin group in BMC Remedy AR System.

Related topics 

Setting-up-user-accounts-and-granting-access-to-BMC-Digital-Workplace

To assign administrator permissions for BMC Digital Workplace users

  1. From the BMC Remedy AR System Administration Console, go to Application > Users / Groups / Roles > User.
    The User Form window opens in Search mode.
  2. Click Search to retrieve a list of defined users.
  3. Select a user from the list, and assign one of the following permissions to the selected user:
    • To assign standard administrator permissions to the BMC Digital Workplace user, in the Group List field, select MyIT Admin.
    • To assign super administrator permissions to the BMC Digital Workplace user,  in the Group List field, select MyIT Super Admin.
  4. Save your changes.

For more information about creating and managing users in BMC Remedy AR System, see Creating and managing users.

Permissions considerations

Accounts with administrator access must have "Write" access. BMC Remedy AR System does not allow users who do not have write access to edit any setting that they do not submit.

Where to go from here

Assigning-administrator-permissions

 

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