Setting up a Remedy Mid Tier for system administration of the BMC Digital Workplace Catalog server

Before you begin

You must have access to configure a Remedy Mid Tier to enable access to the BMC Digital Workplace Catalog server. You can download the installation file to install the mid tier on a computer that is on the same network as your BMC Digital Workplace Catalog server.

To deploy the mid tier in the Tomcat/webapps folder

1. Stop the Tomcat server.
2. Download the Midtiern.n.nn.war file. (You can use any version that is 9.1.04 or later.)
3. Rename the .war file to midtier.war.
4. Copy the .war file to the Tomcat\webapps folder.
5. Delete contents of the Tomcat\work folder.
6. Access Midtier with the URL: port/midtier/shared/config/config.jsp.
7. Start the Tomcat server. 

To configure Remedy Mid Tier to add the BMC Digital Workplace Catalog server

1. Edit the placeholder in the following URL to match your server environment, and open the URL in a web browser to go to the Remedy Mid Tier Configuration Tool page.

   Example URL

   http://<server_with_midtier>:8080/arsys/shared/config/config.jsp

2. If you are using an existing, shared Remedy Mid Tier version 20.02 or later, log in with an existing ITSM Admin user.
   If you are using a standalone Remedy Mid Tier version 9.1.04, log in with the Application Service password. (The default password is arsystem.) For more information about this password, see Setting server passwords, RPC options, and plug-in timeouts.

   Warning

   Do not use the standalone Remedy Mid Tier version 20.02 for BMC Digital Workplace Catalog.

3. From the left navigation menu, select AR Server Settings.
4. Click Add Server.

5. Add the BMC Digital Workplace Catalog server information:

   Parameter	Example	Description
   Server Name	digitalworkplace-catalog.example.com	Specify the name of the BMC Digital Workplace Catalog server to configure. The Use Short Name option enables you to refer to the server using the portion of the server name in the first text field.
   Admin Password	!9FviS^#	Specify the BMC Digital Workplace Catalog Mid Tier password. Tip If you are upgrading from version 19.08 or earlier, you must update this default password after completing the upgrade.
   Port#	9988	Specify the BMC Digital Workplace Catalog server port number.

   Example

   

    

   The result after the platform server is added

   

After you add the BMC Digital Workplace Catalog server to the Remedy Mid Tier configuration, you can open direct URLs to configuration forms on the BMC Digital Workplace Catalog server.

To switch the Mid Tier between BMC Digital Workplace Catalog servers

After you have configured the server, you can switch between BMC Digital Workplace Catalog servers by changing the values in the Remedy Mid Tier Configuration Tool.

1. Open the Remedy Mid Tier Configuration Tool

   Example

   http://<server_with_midtier>:8080/arsys/shared/config/config.jsp

2. If you are using an existing, shared Remedy Mid Tier version 20.02 or later, log in with an existing ITSM Admin user.
   If you are using a standalone Remedy Mid Tier version 9.1.04, log in with the Application Service password. (The default password is arsystem.) For more information about this password, see Setting server passwords, RPC options, and plug-in timeouts.

   Warning

   Do not use the standalone Remedy Mid Tier version 20.02 for BMC Digital Workplace Catalog.

3. From the left navigation menu, select General Settings.

4. Enter or select the preferred Server Name for all four servers as highlighted in the following illustration.

   After configuration, to modify the records using the mid tier, log in with an administrative account that exists on the configured Authentication Server.

   Example of switching to the BMC Digital Workplace Catalog platform

   Note: Update the server names to the BMC Digital Workplace Catalog server.

   

   Example of switching to the Remedy IT Service Management server

   Note: Update the server names to the Remedy ITSM server.