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This documentation supports the 20.02 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 


To stay informed of changes to this list, click the icon on the top of this page.

Related topics

Known and corrected issues

Support information

Downloading the BMC Digital Workplace installation files

Downloading the BMC Digital Workplace Catalog installation files

Digital Workplace Training & Certification Open link

March 5, 202120.02.03: Patch 3

This version provides updates in the following areas:

  • Granular configuration for auto-cycle banners in catalog sections
  • Additional status filters for events
  • Display of the User ID field and configuration of end-user details display settings
  • Remedy ITSM support groups as entitlement groups and collaborators on service requests
  • Remedy connector supports all fields for Work Order and Change Request
  • Exporting only the most recent revision of services
  • Option to remove all items from the active cart with one click
  • Updated action button icons for requests and approvals
  • Cart count shows only the number of items in the active cart
  • Approve and reject buttons for approvers
  • Restart available for failed service requests
  • Additional language support
December 4, 202020.02.02: Patch 2

This version provides updates in the following areas:

  • Disable in-app notifications
  • Hide URLs to how-to resources and quick links
  • Display service description in approval request details
  • Configure the view of the application chooser page for shared links
  • Push and email notifications for collaborator groups
  • BMC Helix Platform page and external page in a new tab
  • Support for variables in the BMC Helix Platform page URL
  • Configure impersonation button view
  • Simplified switch from one impersonated user to another
  • Simplified request of the same service on behalf of multiple users
  • Support for all fields in the Create Incident and Create Incident With Identifier activities in the Remedy connector
  • Comparison operators (>, <, ≥, ≤) support for Remedy forms
  • Reopen associated activities
May 202020.02.01: Patch 1 for version 20.02.00

This version provides updates in the following areas:

  • Configuration wizard validations
  • Use Date & Time question responses to configure date restrictions
  • Set visibility rules for user groups
  • Allow users to add user groups to their default collaborator group
  • Include requests and approvals in the Top Hits tab
  • Filter active and past events
  • Display correct request details for services with alternate approvers
  • Allow authenticated users with valid attachment identifiers to view the attachment
February 22, 2020
20.02 enhancements

The 20.02 release provides enhancements in the following areas:

  • Portal for external users

  • Questions with a table of response selections

  • People groups as collaborators on business requests
  • Custom surveys integration with BMC Helix Business Workflows

  • Dependent services in bundles

  • Improved search of knowledge articles

  • Additional fields in the change approval request details 

  • Provide feedback to BMC from the Admin Console

  • Enhancement to the Approvals configuration in BMC Digital Workplace Admin console

  • Launching approval requests in SmartIT console

  • Managing BMC Digital Workplace subtenants by a BMC Digital Workplace super administrator 

  • Updating the attachment settings for service requests

  • Category-based navigation in BMC Helix Digital Workplace


The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

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