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This documentation supports the 20.02 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Preparing for a BMC Digital Workplace upgrade

Complete the following tasks:   

TaskActionAdditional information

Review system requirements.

Make sure that you meet the system requirements for this release.
2Review known and corrected issues.
3Complete the upgrade worksheets.Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
4Download the BMC Digital Workplace installation files.This topic explains how to obtain the files that you need for the upgrade from the BMC Electronic Product Distribution (EPD) site.

Take a backup of the BMC Remedy AR server database, and BMC Digital Workplace database.

To recover from any unexpected upgrade failure and resume an upgrade from the last executed stage, take a backup of the following databases:

  • BMC Remedy AR Server
  • BMC Digital Workplace

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