Enabling and configuring the enhanced catalog for BMC Digital Workplace
The BMC Digital Workplace enhanced catalog provides rich profiles and categories for catalog items, bundles, and promotional banners. For examples of this dynamic self-service experience, see Enhanced catalog.
This topic describes how BMC Digital Workplace administrators enable an enhanced catalog and configure a connection to a BMC Digital Workplace Catalog server.
Before you begin
The enhanced catalog is enabled by the additional BMC Digital Workplace Catalog application.
- Verify that you have or are planning to install the BMC Digital Workplace Catalog on a separate server or cluster. For more information, see Installing BMC Digital Workplace Catalog.
- So that end users can browse categories and request services through the enhanced catalog, make sure they have a user account of Read license type in the enhanced catalog server database. A system administrator must copy the Remedy IT Service Management user database into the BMC Digital Workplace Catalog user database. For more information, see Copying users from Remedy ITSM into BMC Digital Workplace Catalog.
- Verify that you have or can create a BMC Digital Workplace Catalog user with standard user permissions. This account should be used only for running background tasks such as sending notifications to end users when requests are being processed. For instructions about how to create the background process or system notification user, see Setting up user accounts and granting access to BMC Digital Workplace Catalog.
Information required for the enhanced catalog configuration
The following information is required to configure a connection between BMC Digital Workplace and BMC Digital Workplace Catalog:
Note
If you are using BMC Digital Workplace Catalog, BMC configures the enhanced catalog for you.
If you are running BMC Digital Workplace Advanced on-premises, ask your system administrator to provide the BMC Digital Workplace Catalog configuration information for you to enable the enhanced catalog.
Web address of the catalog source
Example
The web address to the API endpoint includes:
| URL segment | Examples | Comment |
|---|---|---|
| Context | http (standard) https (SSL-configured) | Identifies whether an SSL connection is required to access the enhanced catalog source. |
| Server URL | your-myit-service-broker-url.com | Contains the fully qualified domain name or IP address of the server, or the load balancer of the server cluster. |
| Port number | 8008 (standard) 8443 or 443 (SSL-configured) | Specifies the application server port number. Your system administrator can provide the assigned port number, or tell you if your system is configured to not require a port number. |
| API endpoint | /api/myit-sb | Points to the API endpoint used by the application scripts. |
Tenant domain name
A single instance of BMC Digital Workplace can display the enhanced catalog of a single tenant, identified by a domain name.
| Parameter | Example | Comment |
|---|---|---|
| Domain | calbroservices.com | Tenant domain identifier. |
Credentials used by the notification system
These credentials can be used for any valid user account with the Administrator role in BMC Digital Workplace Catalog. Specify a user account that is used only for background services.
| Parameter | Example | Comment |
|---|---|---|
| User | sys_notification | Do not add the tenant domain in the enhanced catalog configuration. |
| Password | 5Y5_n0tification! | Password for the system notification user. |
Enabling an enhanced catalog in BMC Digital Workplace
To enable an enhanced catalog in BMC Digital Workplace, the BMC Digital Workplace administrator must perform the following tasks:
To enable support for the enhanced catalog
- In the BMC Digital Workplace Admin console, go to Configuration.
Select Application Features, and select Enhanced Catalog to enable the feature.
To configure a connection between BMC Digital Workplace and BMC Digital Workplace Catalog
BMC Digital Workplace can be connected to a single BMC Digital Workplace Catalog server. For information about configuration details required to enable the connection, see Information required for the enhanced catalog configuration.
- In the BMC Digital Workplace Admin console, go to Configuration.
- Select Enhanced Catalog under Configuration.
Enter the information required for the enhanced catalog configuration:
- Click Save.
Self-service users who are currently logged in will see the enhanced catalog the next time they log in.
When the enhanced catalog is enabled and configured, end users with Read license type in the enhanced catalog server database can view and request services and bundles they are entitled to access. For more details about service entitlements, see Entitling end users to services, bundles, and banners.
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