Downloading the BMC Digital Workplace installation files
You obtain the product installation files by downloading them from BMC's Electronic Product Distribution (EPD) portal. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.
Before you begin
This topic is part of the Preparing for installation of BMC Digital Workplace process. The previous step in this process is to complete the Installation worksheets for BMC Digital Workplace.
When to download a service pack or patch
For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:
- The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace installer will install or upgrade the full product.
- Any hotfixes that are available for known issues.
If you sign up for
Proactive Notification
, you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.
Installation files
The following table provides links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.
Use the following links to download the files for BMC Digital Workplace
20.02
:
| EPD link to component | Platform |
|---|---|
| Microsoft Windows | |
| Linux | |
Linux, Microsoft Windows | |
| Windows | |
| Linux |
1 Skip downloading the BMC Digital Workplace Deployment Package Version 19.08.00 (DWP1908forITSM1808.zip) if you have already installed the BMC Digital Workplace ITSM Integration Patch Version 18.05.00 patch.
Compatible with IT Service Management 18.08 or later. This is required if you are performing a fresh installation of BMC Digital Workplace. After you extract the contents of the DWP1908forITSM1808.zip file, you must deploy DWP1908forITSM1808Main_1.zip first, and then deploy DWP1908forITSM1808StarterKit_1.zip, which contains sample data. For more information, see
Applying a deployment package
.
2 Compatible with IT Service Management 18.05 or earlier. Download and install the DigitalWorkplaceITSMIntegrationPatch18.05.00.windows.zip or DigitalWorkplaceITSMIntegrationPatch18.05.00.linux.tar.gz file for your operating system. For more information, see Installing the ITSM integration patch.
To verify the files
Locate the files you downloaded and verify the SHA256 checksum results before installation.
Tip
You can use any SHA256 checksum tool to verify the checksum results.
| File name | SHA256 checksum |
|---|---|
DigitalWorkplace20.02.windows.zip | 04344ddf6ff53726a9b64646a6ec0131f6500e809c541b903085fc043678426b |
DigitalWorkplace20.02.linux.tar.gz | 03d74668dea9908d70494da255f58799128ca3e11f924854bc69da0dd357e10b |
DWP1908forITSM1808.zip | 5f7d2d5f3115826113cb34710f97d312e6e1c6d2cd8f6fa601443c8bfb8ee1a6 |
Where to go from here
Verifying remaining steps in Preparing for installation of BMC Digital Workplace.
Comments
I think the two options for the necessary addition should be described more clearly. There is/have been an official "BMC Digital Workplace ITSM Integration Patch Version 18.08" directly from BMC Support, because patch 1805 did not work correctly.
This article does not answer all these questions.
Maybe you could formulate it generally a bit easier: - Install "DWP1908forITSM1808.zip Deployment Package" if "BMC Digital Workplace ITSM Integration Patch Version 18.05" was not already installed
Everything else just confuses, doesn't it?
Hi Stefan Hall, thank you for reaching us out with this issue.
1. What happens if I install "DWP1908forITSM1808.zip Deployment Package" again (over 1805) anyway? Is the result identical?
Yes, the result is identical.
2. Install "DWP1908forITSM1808.zip Deployment Package" if "BMC Digital Workplace ITSM Integration Patch Version 18.05" was not already installed.
Yes, this is correct.
For the two questions regarding BMC Digital Workplace ITSM Integration Patch Version 18.08, please contact BMC Support.
Regards,
Olha
Thanks again for your comment, Stefan.
My colleague, Olha has summarized her answers very well, but I want to provide some context to our approach (of adding footnotes) with reference to your last statement.
We cannot make the above statement because the deployment package requires version 18.08 of IT Service Management (ITSM), and there is a likelihood that all our users are not using that version of ITSM.
Thanks,
Ravee
Hi! According to https://communities.bmc.com/thread/199100 the DWP1908forITSM1808StarterKit_1.zip is optional. Please add this info here.
Thanks for your comment Joachim Latzko. You are right about it being optional for experienced users.
I am updating the content to mention that the starter kit includes sample data, and the change will be available here by the end of this week.
Thanks,
Ravee
Hi! I'm still confused in regards to the deployment packages. We are doing a fresh installation of DWPC that should integrate to an existing ITSM (20.02).
In EPD, I see following "Deployment Packages" : 1. BMC Digital Workplace Advanced Deployment Package Version 20.02.02 (DWPCatalog20.2forITSM1808Patch001_20.2-6.zip) 2. BMC Digital Workplace Advanced Deployment Package Version 20.02.00 (DWPCatalog20.2forITSM1808Patch001_20.2-3) 3. BMC Digital Workplace Deployment Package Version 19.08.00 (DWP1908forITSM1808.zip) 3.1 DWP1908forITSM1808Main_1.zip 3.2 DWP1908forITSM1808StarterKit_1.zip (What kind of Sample data does it include?)
I would guess I should use the newest one (DWPCatalog20.2forITSM1808Patch001_20.2-6.zip) but documentation is pointing to the old one (DWP1908forITSM1808.zip). Whats correct now? Or do I need to deploy both of them?
Thanks for clarification!
Regards Johannes
Thanks for your comment Johannes Richter. You will need both files if you have a BMC Digital Workplace Advanced license.
This topic covers the installation files required for BMC Digital Workplace, and you will need to use the DWP1908forITSM1808.zip file. The DWP1908forITSM1808StarterKit_1.zip file includes ~20 sample Service Requests on generic IT topics. You can choose to not use the starter kit.
For DWP Advanced, you must also refer to this topic → Downloading the BMC Digital Workplace Catalog installation files. Here we cover the installation files required for BMC Digital Workplace Catalog. You are right about using the DWPCatalog20.2forITSM1808Patch001_20.2-6.zip file from that set.
Thanks,
Ravee
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