Creating user accounts by using Remedy Mid Tier

To edit user accounts

1. Edit the values in the following URL to match your server environment, and open the URL in a web browser to open Remedy Mid Tier to access the User form on the BMC Digital Workplace Catalog server.

   Example URL

   http://<server_with_midtier>:8080/arsys/forms/<digitalworkplace_catalog-sample.com>/User
2. Log in as a service catalog administrator.
   Example:
   • User: hannah_admin@calbroservices.com
   • Password: Passw0rd!
3. Click New search.
4. Enter the search criteria by using % as a wildcard in any field.
5. Click Search.
6. Modify the existing records as required.

To create a new user account

1. Follow the steps in the preceding section to ensure the user to be created does not already exist.
2. Click New request.

3. Enter the information for the user record.
   Example: To create a self-service request user account for Bob Baxter, complete the following fields:

   The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
   For more examples of user accounts that can be created, see the examples following the procedure.
   
   

4. Click Save to create the user account.
   If the user matches an existing user in BMC Digital Workplace, the user can view and request BMC Digital Workplace Catalog services from the enhanced catalog.
5. When you are finished managing user accounts, log out of Remedy Mid Tier.

Example information that can be used to create user accounts

When you use Remedy Mid Tier to create user accounts, you can create users with different access permissions based on the values that you add to the Group List.

• Required user for system notifications
• Standard user for  requests
• Administrative roles to manage service catalogs
• Service agent role to view service requests of other users

Required user for system notifications

Standard user for BMC Digital Workplace requests

Administrative roles to manage service catalogs

Users who are given access to log in to the BMC Digital Workplace Catalog console can also be granted Administrator rights. The Administrator permission group enables a user to log in to Remedy Mid Tier to perform administrative functions on the BMC Digital Workplace Catalog server.

Service catalog administrator

Internal service supplier administrator

Internal service supplier

Asset manager

Service agent role to view service requests of other users

For more information about the fields to be set, see Setting-up-user-accounts-and-granting-access-to-BMC-Digital-Workplace-Catalog.