Creating people groups for end-user collaboration

To add individual users to a people group

1. In the BMC Digital Workplace Catalog catalog, select People > People Groups.
2. Click New Group and create the group, or select an existing group by selecting Actions > Open.
3. Next to Users, click Add.
4. Select the users you want to add, and click Add.

You can also search users in the search box at the top of the User Directory pane.

To add multiple users by attributes

1. In the BMC Digital Workplace Catalog catalog, select People > People Groups.
2. Click New Group and create the group, or select an existing group by selecting Actions > Open.
3. Next to Attributes, click Add and select one of the following tabs:
   • ITSM Core
   • Other Fields

a. Expand the available categories as needed.
b. Select the attributes that you want to assign, and click Save.

(Version 20.02.03 and later) You can use the Support Organization category to add Remedy ITSM support groups that can be used as collaborator groups.

(Version 20.02.01 and later) To set the visibility of a people group

1. In the BMC Digital Workplace Catalog console, select People > People Groups.
2. Click New Group and create the group, or select an existing group by selecting Actions > Open.

3. Select one of the values from the Group Visibility section:

   • Everyone—Allows all users to add this group as a collaborator to their service requests.
   • Group Members—Allows users belonging to the group to add this group as a collaborator to their service requests.
   • Custom—Add users (individual or by attribute) who can add this group as a collaborator to their service requests.

   Warning

   Important

   • Remedy ITSM administrators will be able to view all the groups.
   • End users must refresh their browser for group changes to take effect.