BMC Digital Workplace Catalog definition of performance benchmark use cases
Below are the BMC Digital Workplace Catalog use cases that were run during the multi-user tests.
- Browsing Catalog
- Create Native Digital Workplace Catalog Service Request
- Create Remedy SRM Digital Workplace Catalog Service Request (via Remedy Connector)
- Create Native Digital Workplace Catalog Bundle Request
- Browsing My Activity page
- Browsing My Stuff Page
- Search Page
- Browsing of Location Tab
- Create New Service offering through Digital Workplace Catalog Administrative Console
Browsing Catalog
This use case ran the Browsing Catalog section transaction.
Phase | Transaction step | Repeat? | Timed? |
|---|---|---|---|
Initialization | Configure the load-generator settings. | No | No |
Transaction | As an end user, log on to the home page, with the user name. | Yes | No |
Transaction | Go to the View All link Catalog Section that has 100 Native DWP Catalog offerings. | Yes | Yes |
Transaction | Go to View All link Catalog Section that has 400 Remedy SRM's. | Yes | Yes |
Transaction | Go to View All link Catalog Section that has 29 Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to)—Small icons. | Yes | Yes |
Transaction | Go to View All link Catalog Section that has 189 Mixed items (DWP Catalog offerings, SRM, Quick Links, How-to)—Large Icons. | Yes | Yes |
Transaction | Go to Browse Category, select a Category that has 200 Native Digital Workplace Catalog offers mapped to it. | Yes | Yes |
Transaction | Log off. | Yes | No |
End | Close any open files. | Yes | No |
Create Native Digital Workplace Catalog Service Request
This use case ran the Create Native Digital Workplace Catalog Service request transaction.
Phase | Transaction step | Repeat? | Timed? |
|---|---|---|---|
Initialization | Configure the load-generator settings. | No | No |
Transaction | As an end user, log on to the home page, with the user name. | Yes | No |
Transaction | From the Catalog section, randomly select a Native Digital Workplace Catalog offering that creates a Work Order in Remedy and has ITSM Lookup configured as part of questionnaire. | Yes | Yes |
Transaction | Click Rate, enter the Headline, and Review text. Go to Submit button. | Yes | Yes |
Transaction | Go to Add to Cart. | Yes | Yes |
Transaction | In "Your Cart," click Remove against the item that was just added. Close the "Checkout" window. | Yes | Yes |
Transaction | Go to Request Now. | Yes | Yes |
Transaction | Complete the required fields, and click Complete Request. | Yes | Yes |
Transaction | Log off. | Yes | No |
End | Close any open files. | Yes | No |
Create Remedy SRM Digital Workplace Catalog Service Request (via Remedy Connector)
This use case ran the Create Remedy SRM Digital Workplace Catalog Service request transaction. The SRM has been imported through Remedy Connector.
Phase | Transaction step | Repeat? | Timed? |
|---|---|---|---|
Initialization | Configure the load-generator settings. | No | No |
Transaction | As an end user, log on to the home page, with the user name. | Yes | No |
Transaction | Randomly select a Digital Workplace Catalog Remedy SRM offering from the Catalog section. | Yes | Yes |
Transaction | Go to Request Now. | Yes | Yes |
Transaction | Complete the required fields, and click Complete Request. | Yes | Yes |
Transaction | Log off. | Yes | No |
End | Close any open files. | Yes | No |
Create Native Digital Workplace Catalog Bundle Request
This use case ran the Create Native Digital Workplace Catalog Bundle request transaction.
Phase | Transaction step | Repeat? | Timed? |
|---|---|---|---|
Initialization | Configure the load-generator settings. | No | No |
Transaction | As an end user, log on to the home page, with the user name. | Yes | No |
Transaction | Randomly select a Native Bundle Digital Workplace Catalog offering from the Catalog section. | Yes | Yes |
Transaction | Go to Request Now. | Yes | Yes |
Transaction | Complete the required fields, and click Complete Request. | Yes | Yes |
Transaction | Log off. | Yes | No |
End | Close any open files. | Yes | No |
Browsing My Activity page
This use case ran the browsing of Activity Tab, Approvals, Adding Comment, and each Request - OrderId/RequestId on the Activity tab.
Phase | Transaction step | Repeat? | Timed? |
|---|---|---|---|
Initialization | Configure the load-generator settings. | No | No |
Transaction | As an end user, log on to the home page, with the user name. | Yes | No |
Transaction | Go to My Activity Page. | Yes | Yes |
Transaction | On the My Activity Page, Search Service Request with Request ID. | Yes | Yes |
Transaction | On the My Activity Page, Open any of the Service Request Pending for Approval. | Yes | Yes |
Transaction | On the Open Submitted Service Request page - Add comment and Attach file of 350 KB. | Yes | Yes |
Transaction | On the My Activity Page, Approve Request | Yes | Yes |
Transaction | On the My Activity Page, Filter Events with Approved Filter. | ||
Transaction | Log off. | Yes | No |
End | Close any open files. | Yes | No |
Browsing My Stuff Page
This use case ran the browsing of the My Stuff Page.
Phase | Transaction step | Repeat? | Timed? |
|---|---|---|---|
Initialization | Configure the load-generator settings. | No | No |
Transaction | As an end user, log on to the home page, with the user name. | Yes | No |
Transaction | Go to My Stuff Page. | Yes | Yes |
Transaction | Go to Service Health tab. | Yes | No |
Transaction | Open any Service. | Yes | Yes |
Transaction | Add Comment to the Service. | ||
Transaction | Log off. | Yes | No |
End | Close any open files. | Yes | No |
Search Page
This use case ran searching for items.
Phase | Transaction step | Repeat? | Timed? |
|---|---|---|---|
Initialization | Configure the load-generator settings. | No | No |
Transaction | As an end user, log on to the home page, with the user name. | Yes | No |
Transaction | In the SearchBox, type the name of a BMC Digital Workplace Catalog offering to search for. | Yes | Yes |
Transaction | In the SearchBox, type the name of a Remedy SRM item to search for. | Yes | Yes |
Transaction | In the SearchBox, type the name of a Knowledge Article to search for. | Yes | Yes |
Transaction | From the search, select a Knowledge Article result that has 15+ similar knowledge articles. | Yes | Yes |
Transaction | Log off. | Yes | No |
End | Close any open files. | Yes | No |
Browsing of Location Tab
This use case ran the browsing of Location tab.
Phase | Transaction step | Repeat? | Timed? |
|---|---|---|---|
Initialization | Configure the load-generator settings. | No | No |
Transaction | As an end user, log on to the home page, with the user name. | Yes | No |
Transaction | Go to Location tab. | Yes | Yes |
Transaction | Open the Default Map. | Yes | Yes |
Transaction | Log off. | Yes | No |
End | Close any open files. | Yes | No |
Create New Service offering through Digital Workplace Catalog Administrative Console
This use case ran the creation of a new service offering through BMC Digital Workplace Catalog Admin Console.
Phase | Transaction step | Repeat? | Timed? |
|---|---|---|---|
Initialization | Configure load-generator settings. | No | No |
Transaction | As an Admin user, log on to the Digital Workplace Catalog Admin Console. | Yes | No |
Transaction | Go to Services. | Yes | Yes |
Transaction | Search for any existing Service Offering. | Yes | Yes |
Transaction | Create a new service, and enter the Details. Then, click Submit. | Yes | Yes |
Transaction | Click Catalog Profile. | Yes | Yes |
Transaction | Upload a log and media, and enter a service description. | Yes | Yes |
Transaction | Save the Catalog Profile. | Yes | Yes |
Transaction | Go to Workflows and the Questions tab. | Yes | Yes |
Transaction | Add workflows and questions, and save the workflow. | Yes | Yes |
Transaction | Submit the service for approval. | Yes | Yes |
Transaction | Under the Pending tab, publish the service. | Yes | Yes |
Transaction | Log off. | Yes | No |
End | Close any open files. | No | No |