Administering an external BMC Digital Workplace portal
A BMC Helix Digital Workplace administrator must create an external portal and perform initial administration activities to prepare it for an external administrator. A BMC Helix Digital Workplace Catalog administrator must add services to an external portal by using a virtual marketplace in BMC Helix Digital Workplace Catalog. An external administrator can then do any additional configurations as required, deploy the portal for external users, and manage registered external users.
The view of the BMC Helix Digital Workplace Admin console is different for internal and external administrators, and is adjusted based on the level of permissions. The following rules apply to the Admin console view:
- A BMC Helix Digital Workplace administrator with the MyIT Super Admin permissions can create an external portal, and then view and manage the Company Setup tab.
- An external administrator with the MyIT Admin permissions who belongs to an external company can view and manage the Settings and User Management tabs and can enable or disable features for external users.
Note
We recommend that you review the data privacy regulations that apply to your end users, and leverage the privacy notice feature to share the required details.
You cannot enable this feature if you have a BMC Digital Workplace deployment where the managed service provider (MSP) mode is enabled.
For more information about multitenancy and MSP, see Configuring multitenancy and Managing customers.
For more information about external portals and external users, see Portal for external users.
The following table lists the tasks for the end-to-end administration of an external BMC Helix Digital Workplace portal:
| Task | Who performs the task | Reference |
|---|---|---|
| BMC Helix Digital Workplace administrator | Preparing an external portal for external administrators |
| Create a virtual marketplace and add services to an external portal. | BMC Helix Digital Workplace Catalog administrator | Preparing an external portal for external administrators |
| External administrator | Configuring an external portal for external users |
| Manage registered external users. | External administrator | Managing access for external users |
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