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User goals and features for end users

BMC Digital Workplace is highly configurable. Features available to users in the client applications depend on which functionality is enabled and how BMC Digital Workplace is configured.

Video assistance

The following video provides an introduction to some of the capabilities of BMC Digital Workplace:

Finding places and assets (2:42)


The following video shows an older version of BMC Helix Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.


BMC Digital Workplace web browser client

 BMC Digital Workplace can be accessed from a web browser on your desktop or laptop. The following capabilities are available for the web browser client:

  • Accessing AIF-type requests from the catalog. AIF-type requests use the Advanced Interface form from BMC Service Request Management.
  • Opening e-Forms from BMC HR Case Management. (However, you can open PDF form attachments from BMC Helix Platform all clients.)
  • Requesting virtual machines (VMs) (through integration with BMC Cloud Lifecycle Management).
  • Embedded custom pages from BMC Helix Platform.

The web browser client supports notifications. For more information about how notifications are received, see Configuring status updates and notifications.


If an end user opens a BMC Digital Workplace request in BMC Helix Business Workflows and then adds both supported and unsupported attachment file types (such as zip or html), no attachments will appear when the request is opened again in BMC Digital Workplace.

Configuration options for the end user console

BMC Digital Workplace users can configure the following options:

  • Locale
    To see a localized view of the web browser client, the user must set the locale in the browser. 
  • User preferences
    End users can access their preferences in the upper-right corner of the end user console.

The following table describes preferences that an end user can set up:

Preference typeDescription
Profile information

End users can add an image to their profile, job title, phone numbers, and email addresses. 

End users can add only one work email, and this email is used for sending email notifications from BMC Digital Workplace.

Notification settings

End users can enable notifications they want to receive for the following types of events:

  • Notifications about approvals (this section is visible only to approvers)
  • Status updates and messages for service requests
  • Feedback notifications for the recently completed requests
  • Notifications about social activity
Approval settings

End users can create approval delegation rules to temporarily delegate their requests to other users.

For more information about this feature, see Delegating business requests to alternate approvers.

Request settings

End users can create the default collaborators group to automatically share all new requests with the default group, or to manually share certain requests with the default group.

For more information about this feature, see Collaborating with users on service requests.

Social preferences

End users can set up their social preferences as follows:

  • Find and follow people
  • Create and add people to social groups, as well as search for existing groups and start following them
  • Find and follow locations
  • Find and follow assets

The updates from the followed people are displayed in the Posts timeline.

LocationEnd users can set up their home location. When they do so, they can receive corporate broadcasts.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.