System requirements
Before you install the product, ensure that your environment meets the hardware and software requirements listed below.If you are using the enhanced catalog features provided by BMC Digital Workplace Catalog, you will also require valid licenses for the external systems that will be integrated through service connectors. For more information, see Service connector capabilities.
To get complete compatibility information, see the following information:
| Product and version | Supported operating systems | Link to compatibility information |
|---|---|---|
BMC Digital Workplace 19.11 | Windows, Linux | |
BMC Digital Workplace Catalog 19.11 | Linux |
Note
To access the product compatibility information on the Customer Support website, you must have a BMC Support ID.
Required components
| Application or component | Version and additional details | Purpose |
|---|---|---|
BMC Remedy IT Service Management (ITSM) BMC Service Request Management | 9.1.x or later You must run an integration script to enable communication with a Remedy ITSM server with BMC Digital Workplace Catalog. See Integrating Remedy applications with BMC Digital Workplace Catalog. | Approvals, knowledge articles. Enables the following functions through the BMC Remedy service connector:
|
BMC Remedy Single Sign On | 9.1.x or later 9.1.04 or later for specific features BMC Digital Workplace Catalog requires BMC Remedy Single Sign On 9.1.03 or later. See Configuring BMC Remedy Single Sign-On integration for BMC Digital Workplace Catalog. | Authentication (if you do not use BMC Remedy AR System). Required for Configuration Management database service connector and enables additional integration in BMC Digital Workplace Catalog for imported service requests that are mapped to requestable offerings. Required to enable authentication for BMC Digital Workplace Catalog end user requests for services in the BMC Digital Workplace Catalog. |
| Tomcat | Tomcat 8 | Provides Java HTTP web server environment. |
Optional components
| Application or component | Version and additional details | Purpose |
|---|---|---|
| Microsoft Active Directory (LDAP) | 2012, 2012 R2, 2016 | Notifications. Active Directory service connector. |
| BMC HR Case Management | 4.7.00, 4.7.01 Multiple HRCM features are supported only with 4.7.01. | HR solutions and knowledge articles. Submit HR cases. |
| BMC Cloud Lifecycle Management | 4.6.06 | Requesting and decommissioning virtual machines. |
| BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
BMC Virtual Chat (formerly BMC Virtual Agent) | 9.1.02 | Live chat between self-service user and an IT agent. |
The following optional components are applicable for BMC Digital Workplace Catalog:
| Application or component | Version and additional details | Purpose |
|---|---|---|
| BMC HR Case Management | 4.7.00, 4.7.01 Multiple HRCM feature is only supported with 4.7.01 | HR solutions and knowledge articles. Submit HR cases. |
| BMC Cloud Lifecycle Management | 4.6.06 | Requesting and decommissioning virtual machines. |
| BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
Direct upgrade from versions
BMC Digital Workplace — upgrade from 18.05
BMC Digital Workplace Catalog — upgrade from 18.05
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