Integrating BMC Digital Workplace with BMC HR Case Management
BMC HR Case Management, built on the BMC Remedy Action Request System (BMC Remedy AR System) platform, enables HR organizations to reduce costs, improve productivity, and provide a better overall user experience. Self-service users use BMC Digital Workplace to open HR cases and to search HR knowledge articles.
Integrating with BMC HR Case Management includes tasks described in the following table:
|Stage||Tasks||Where to find details|
|Prerequisite for BMC HR Case Management server|
BMC HR Case Management can be installed on the same server with BMC Remedy IT Service Management (BMC Remedy ITSM) or on a separate server. The BMC HR Case Management server requires BMC Remedy AR System 9.1.00.001 or later.
If you have separate servers, the Application Service Password must be the same for both servers. Otherwise, users will not be able to log in to BMC HR Case Management.
We recommend that you configure single sign on so that users do not have to log in multiple times. If you do not configure single sign on, when BMC Digital Workplace users access an e-Form (from BMC HR Case Management) or an AIF (from BMC Service Request Management), they are prompted to log in again.
|Configuration and administration|
Self-service users use BMC Digital Workplace to search for HR solutions and knowledge articles, and to open HR cases. As part of HR solutions, they can complete eForms, which replace paper and PDF forms.
HR agents use BMC HR Case Management to manage and respond to HR cases.
Where to go from here
To integrate with multiple BMC HR Case Management tenants, see Building and configuring an environment with BMC HR Case Management multiple tenants.