Integrating BMC Digital Workplace Catalog with BMC Helix Chatbot
As a BMC Digital Workplace Catalog administrator, you can embed BMC Helix Chatbot in BMC Digital Workplace Advanced. BMC Digital Workplace Advanced uses an HTML Inline Frame (iFrame) element to load the BMC Helix Chatbot UI.
Embedding the BMC Helix Chatbot UI provides the following benefits:
- Leverages BMC Helix Chatbot capabilities within BMC Digital Workplace
- Seamless access to BMC Helix Chatbot
If both BMC Digital Workplace Advanced and BMC Helix Chatbot are using the Remedy Single Sign-On (Remedy SSO) cloud native authentication application,BMC Digital Workplace Catalog administrators can access BMC Helix Chatbot from BMC Digital Workplace Catalog without providing the login credentials.
- Consistent user experience
You can style and format the BMC Helix Chatbot button and UI to make it consistent with your application's corporate design.
For more information about BMC Helix Chatbot, see .
Before you begin
Ensure that the following items are available:
You have a valid BMC Digital Workplace Advanced license and IBM Watson license.
- You have an account in BMC Helix Chatbot with the same login ID as your BMC Digital Workplace Catalog administrator account.
You have configured Remedy SSO OAuth 2.0 authentication for BMC Helix Chatbot and BMC Digital Workplace Advanced, so the external application's users are automatically authenticated and do not need to log in separately to access the embedded view.
Workflow to embed BMC Helix Chatbot in BMC Digital Workplace Advanced
The following illustration describes the sequence of actions for embedding BMC Helix Chatbot:
The following table describes the actions that the administrator must perform to embed BMC Helix Chatbot in BMC Digital Workplace Advanced:
BMC Helix Chatbot
Register the URL of the BMC Digital Workplace Advanced application in which you want to embed the BMC Helix Chatbot UI.
BMC Digital Workplace
Register the trusted URL of the BMC Helix Chatbot application that you want to embed in BMC Digital Workplace Advanced.
|To register the application URL in BMC Digital Workplace Advanced|
|3||Remedy Single Sign-On|
If BMC Helix Chatbot and BMC Digital Workplace Advanced are on different Remedy SSO servers, configure them to enable the cross launch.
To register the trusted URL of BMC Helix Chatbot
Log in to BMC Digital Workplace Catalog as the administrator.
- Click the Settings icon and from Application Settings, select Chatbot.
In the Chatbot URL field, specify the BMC Helix Chatbot server base URL.
Perform the following tasks only if BMC Helix Chatbot and BMC Digital Workplace Advanced are under different Remedy SSO realms. If they are under the same Remedy SSO realm, leave the fields blank.