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Embedding custom pages from BMC Helix Platform

As the BMC Digital Workplace administrator, you can enable the Application feature in BMC Digital Workplace to configure and add custom pages from BMC Helix Platform to BMC Digital Workplace.

This feature allows your end users to view the required pages in their BMC Digital Workplace application. For example, if you create a corresponding configuration, managers who work with both applications, can track the BMC Helix Platform requests from their teams in the BMC Digital Workplace end user console.


This feature is not applicable to Apple iOS and Google Android BMC Digital Workplace applications.

The following illustration shows a high-level overview of the end-to-end process of embedding custom pages from the BMC Helix Platform application to the BMC Digital Workplace application:


To learn more about the workflow on the BMC Helix Platform side, see Embedding BMC Helix Platform views in external applications Open link .

To enable the BMC Helix Platform feature 


The BMC Helix Platform feature is disabled by default.

  1. Go to the BMC Digital Workplace Admin console, and select Configuration > Application Features.
  2. Select the BMC Helix Platform check box:


    You cannot make a BMC Helix Platform custom page as a landing page.

    After the check box is selected, the BMC Helix Platform feature is enabled. You can configure and add BMC Helix Platform pages.

    If you clear the check box, this feature is disabled.

To configure a BMC Helix Platform page to be displayed in BMC Digital Workplace

  1. In the BMC Digital Workplace Admin console, go to Configuration > BMC Helix Platform.

  2. If you have Remedy Single Sign-On integrated with the BMC Helix Platform, perform the following actions:


    The following requirements must be matched on the BMC Helix Platform and Remedy Single Sign-On sides:

    • The BMC Digital Workplace server address must be added to BMC Helix Platform Administration > Configure My Server > Helix Platform > Iframe Security.

    • The pre-authentication certificate with the private key in .pem format must be added to the Remedy Single Sign-On Admin Console > Realm > Authentication > Certificate.

    • The BMC Helix Platform URL must be added to the Remedy Single Sign-On Admin Console > Realm > General > Application domains.

    • In the Connection settings section, provide the Remedy Single Sign-On host name and upload your Remedy Single Sign-On preauthentication certificate. 

    • If your BMC Helix Platform application has a multitenant configuration, provide the domain name; otherwise, leave the Domain name field blank.

  3. In the Create custom page section, click the Add page tab.
    A new tab for the custom page is created:


    The tab name is updated when the page name is entered (see step 5).

  4. Provide the URL of the page from BMC Helix Platform that you want your end users to see in the BMC Digital Workplace end user console.

  5. In the Page name field, enter a custom title for the page (the length of the page title cannot exceed 35 characters). 
    This title is applicable for the default (English) locale.


    After you save the changes, the title you provided is visible to your end users in the BMC Digital Workplace end user console.

  6. (Optional) To create a different page title for a different locale:

    1. Click Select locale, and select an appropriate locale. 

    2. In the Page name field, enter a new value for the selected locale.


    You can create separate page titles for all supported locales. To see the full list of supported locales, go to Supported languages and locales.

  7. Click Save.
    The configured BMC Helix Platform page is added to BMC Digital Workplace. End users can access this page in the BMC Digital Workplace end user console.


In the BMC Digital Workplace Admin console, you can delete the custom page if the page tab is active (opened) by clicking the X icon. If a page is deleted from the Admin console, it is automatically removed from the global navigation.

BMC Helix Platform pages in BMC Digital Workplace

After the BMC Digital Workplace administrator configures and saves the BMC Helix Digital Workplace custom page in the BMC Digital Workplace Admin console, all end users can access it from the main navigation bar in the end user console. If the administrator adds more than one custom page, these pages are placed one next to the other.

If the administrator sets different page titles for different locales, the page titles are displayed for end users according to the locale specified in their browser settings.

If the user navigates to the custom page, the corresponding page of BMC Helix Platform application is automatically loaded in place of the BMC Digital Workplace page. The following illustration shows an example of a BMC Helix Platform page embedded to the BMC Digital Workplace application:


If you have Remedy Single Sign-On configured, users are not prompted to log in to BMC Helix Platform when they access it from BMC Digital Workplace.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.