This documentation supports the 19.11 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Downloading the BMC Digital Workplace Catalog upgrade files

You obtain the product upgrade files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license your company purchased.

The topic describes downloading the upgrade files for BMC Digital Workplace Catalog, which provides the enhanced catalog for BMC Digital Workplace.

Related products

BMC Remedy Action Request System 19.11

BMC Service Request Management

BMC Remedy IT Service Management Suite 19.11

Remedy Single Sign-On 19.11

BMC HR Case Management 4.7

BMC Virtual Chat 9.1

Before you begin

This topic is part of the Upgrading BMC Digital Workplace Catalog process. The previous step in this process is to prepare a system for a BMC Digital Workplace upgrade.

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following items:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace Catalog installer installs the full product
  • Any hotfixes that are available for known issues

If you sign up for Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.

Note

If you are using an Oracle database and upgrading to BMC Digital Workplace 19.11, we recommend that you deploy the hot fix available at /DWPCatalog/20.02_Oracleupgradefix/ on the BMC Digital Workplace FTP location listed in  Knowledge Article 000164912 .

Upgrade files

The following table describes the files on the EPD website that you must download. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete or confirm the Export Compliance Form.

EPD link to componentPlatformDescription

BMC Digital Workplace Catalog Version 19.11 - Upgrade

Linux

This archive file contains the required files to upgrade BMC Digital Workplace Catalog on a Linux server.

BMC Digital Workplace Advanced Deployment Package Version 19.11 1

Linux, Microsoft Windows

This archive file contains the files to integrate a Remedy application, such as BMC Approval Central or Service Request Management, with BMC Digital Workplace Catalog. The archive contains integration scripts for a Windows or Linux server.

Download this file to the target Remedy AR System server where approvals will be processed.

BMC Digital Workplace Advanced ITSM Integration Patch Version 19.11 2

1 Compatible with BMC Remedy IT Service Management version 18.08.01 or later.
You must configure connections for ITSM functionality as described in Integrating Remedy applications with BMC Digital Workplace Catalog.

2 Required for BMC Remedy IT Service Management version 18.08 or earlier.
You must configure connections for ITSM functionality as described in Integrating Remedy applications with BMC Digital Workplace Catalog.

To verify the files

Locate the files you downloaded, and verify the SHA256 checksum results before installation.

Tip

You can use any SHA256 checksum tool to verify the checksum results.

File nameSHA256 checksum

digital-workplace-catalog-upgrade19.11.00.tar.gz

6d1d59a58aa94858280cdfd29e9420bea7d19c553a5c239805920aa230deac1f

Remedy-integration-patch-for-DWP-Catalog-19.11.00.000.zip

55fb087b40099417698e0a25a7a1667126a99627e6ea29d8e98e7c5e063a95fd

DWPCatalog1911forITSM1808Patch001_19.11-3.zip

38695dd13c663dee29dc0e9fbd5166ac5466ff38581b9dd727c6e3470944921f

Where to go from here

Creating a BMC Digital Workplace Catalog upgrade options file

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