This documentation supports the 19.11 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Downloading the BMC Digital Workplace Catalog installation files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license purchased by your company.

The following topics describe options for downloading the installation files for BMC Digital Workplace Catalog, which provides the enhanced catalog for BMC Digital Workplace.

Related products

BMC Remedy Action Request System 19.11

BMC Service Request Management

BMC Remedy IT Service Management Suite 19.11

Remedy Single Sign-On 19.11

BMC HR Case Management 4.7

BMC Virtual Chat 9.1

Before you begin

This topic is part of the Preparing for installation of BMC Digital Workplace Catalog process. The previous step in this process is to complete the Installation worksheets for BMC Digital Workplace Catalog.

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following items:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace Catalog installer will install the full product.
  • Any hotfixes that are available for known issues.

If you sign up for  Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.  

Installation files

The following table describes the files on the EPD website that contains the installation files for this product. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete or confirm the Export Compliance Form.

Use the following links to download the files for BMC Digital Workplace Catalog 19.08:

EPD link to componentPlatformDescription

BMC Digital Workplace Catalog Version 19.11 - Fresh Installation

Linux

This archive file contains the required files to install BMC Digital Workplace Catalog on a Linux server.

BMC Digital Workplace Advanced 19.11 Deployment Management Package 1

Linux, Microsoft Windows

This archive file contains the files to integrate a Remedy application, such as BMC Approval Central or Service Request Management, with BMC Digital Workplace Catalog. The archive contains integration scripts for both a Windows or Linux server.

Download this file to the target Remedy AR System server where approvals will be processed.


BMC Digital Workplace Advanced ITSM Integration Patch Version 19.11 2

Linux, Microsoft Windows

BMC Digital Workplace Catalog DB for Oracle Version 19.11.00

LinuxThe golden database to be restored if you are using Oracle.

BMC Digital Workplace Catalog DB for MS SQL Version 19.11.00

LinuxThe golden database to be restored if you are using Microsoft SQL.

1 Compatible with BMC Remedy IT Service Management version 18.08.01 or later.
You must configure connections for ITSM functionality as described in Integrating Remedy applications with BMC Digital Workplace Catalog.

2 Required for BMC Remedy IT Service Management version 18.08 or earlier.
You must configure connections for ITSM functionality as described in Integrating Remedy applications with BMC Digital Workplace Catalog.

To verify the files

Locate the files you downloaded and verify the SHA256 checksum results before installation.

Tip

You can use any SHA256 checksum tool to verify the checksum results.

File nameSHA256 checksum

digital-workplace-catalog-fresh19.11.00.tar.gz

9cb2ea4c4ea366b94b7ec5caefb6b2b6a4013d4127d3241070b44d0abd64f8ce

Remedy-integration-patch-for-DWP-Catalog-19.11.00.000.zip

55fb087b40099417698e0a25a7a1667126a99627e6ea29d8e98e7c5e063a95fd

DWPCatalog1911forITSM1808Patch001_19.11-3.zip

38695dd13c663dee29dc0e9fbd5166ac5466ff38581b9dd727c6e3470944921f

20191114_DWPCSaaSAdmin.dpdmp

ab5f0608ce1fe789e920741b36e2dd1ea330817616f3f727e19dcf225743c652

20191104_dwpc_db_app.bak

107970cdaf5dc166ab1c42ae5201a0e956705ddfc0ff214ebe0ab2891213edc0

Where to go from here

Setting up the installation environment

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