This documentation supports the 19.11 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Creating virtual marketplace entitlements

As a service catalog administrator, internal service supplier, internal service supplier administrator, or asset manager, you create virtual marketplaces to associate services, bundles, and banners that appear in a BMC Digital Workplace user's catalog with users who can access them.

Before you begin

To create a virtual marketplace

  1. In BMC Digital Workplace, go to Services > Entitlements.
  2. Click New Virtual Marketplace.

  3. In the Virtual Marketplace Name field, enter a name.

  4. Click Create.

To rename or remove an existing virtual marketplace, select a virtual marketplace, and click to open a menu with those options.

Tip

To search virtual marketplaces by name, press Ctrl+F and use the browser search functionality.

To add services, bundles, and banners to virtual marketplaces

In the Services & Banners section of the Edit Virtual Marketplace panel, you can add and remove services, bundles, and banners.

  1. In BMC Digital Workplace, go to Services > Entitlements.
  2. Open a virtual marketplace.
  3. To add services and bundles to the virtual marketplace: 

    1. Click Add next to Catalog, and search for or filter services and bundles that you want to add.

    2. Select one or more services and bundles, and click Add.

  4. To add banners to the virtual marketplace: 

    1. Click Add beside Banners.

    2. Select one or more banners, and click Add.

To add users to virtual marketplaces

In a virtual marketplace, you can add BMC Digital Workplace users available in the BMC Digital Workplace Catalog user database.

You can add users to virtual marketplaces in any of the following ways:

To add users

  1. In BMC Digital Workplace, go to Services > Entitlements.
  2. Open a virtual marketplace.
  3. Next to Users, click Add.
  4. Search for or filter users that you want to add.

    Note

    Only users with Enabled profile status are available for search.


  5. Select one or more users, and click Add.

To add BMC Digital Workplace Catalog user groups

BMC Digital Workplace Catalog groups are created during a post-installation task, when administrators synchronize BMC Remedy IT Service Management users with BMC Digital Workplace Catalog. The synchronization process creates three different groups, based on the following information from the BMC Remedy IT Service Management CTM:People table:

  • Company
  • Company - Organization
  • Company - Organization - Department

When you add a user group to a virtual marketplace, the users within that group are entitled to the items attached to the virtual marketplace.

Perform the following steps to add user groups to a virtual marketplace:

  1. In BMC Digital Workplace, go to Services > Entitlements.
  2. Open a virtual marketplace.
  3. Next to Attributes, click Add.
  4. Click the Custom Groups tab.


  5. Search for a group that you want to add.
  6. Select the group, and click Save.

To add users from dynamic filters by ITSM attributes

You can add users to a virtual marketplace by filtering them by the following fields from the CTM:People form:

Core fieldsOther fields
  • Company
  • Organization
  • Department
  • Region
  • Site
  • Site Group
  • Cost Center
  • Static fields:
    • Assignment Availability
    • Client Sensitivity
    • Client Type
    • License Type
    • Notification Availability
    • Support Staff
    • Unrestricted Access
    • VIP
  • Dynamically defined fields which are displayed only if the following conditions are met:
    • Customized fields (specific fields which do not exist in a standard CTM:People form)
    • Are not Core fields
    • Are selection type fields
    • Are not Display Only fields (Entry Type = Display)
    • Are visible in the UI.
 Click here to view the core attributes in the CTM:People form

The following illustrations show the BMC Remedy ITSM CTM:People form:

 Click here to view custom attributes in the CTM:People form

The following illustration shows the BMC Remedy ITSM CTM:People form:

Filter names in BMC Digital Workplace Catalog correspond to fields in BMC Remedy ITSM CTM:People form. Filter lists display values dynamically generated from existing user profiles in BMC Remedy IT Service Management. 

Perform the following steps to add users from dynamic filters:

  1. In BMC Digital Workplace, go to Services > Entitlements.
  2. Open a virtual marketplace.
  3. Next to Attributes, click Add.
  4. To filter users by core fields:

    1. Click the ITSM Core tab, and expand the available categories as needed.

    2. Select the attributes that you want to assign, and click Save.

      The following illustration shows the ITSM core attributes that you can assign:

      Note

      ITSM Core attributes with no values are displayed as labels in the attributes tree.

  5. To filter users by other fields, perform the following steps:

    1. Click the Other Fields tab, and expand the available categories as needed.
    2. Select the attributes that you want to assign, and click Save.
      The following illustration shows other ITSM attributes that you can assign:

To add all users to virtual marketplaces

You can add all users to a virtual marketplace by turning on the Everyone toggle in Edit Virtual Marketplace panel.

All users will have access to the services, banners, and bundles in this virtual marketplace.

To assign administrators for virtual marketplaces

Add administrative permissions to virtual marketplaces in the Administrators section of the Edit Virtual Marketplace panel as follows:

  1. In BMC Digital Workplace, go to Services > Entitlements.
  2. Open a virtual marketplace.
  3. Under Administrators, click Add to find administrators to add.
    The User Directory contains the list of users with the appropriate permissions to manage virtual marketplaces.

    Tip

    To remove virtual marketplace administrators, click  beside a user to remove, and confirm the removal.

  4. Search for or filter users that you want to add.

  5. Select one or more users, and then click Add.

Where to go from here

Managing virtual marketplaces by different users

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