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Workflow designer elements overview

This topic provides an overview of all elements used in the workflow designer, which is used for building processes that are a part of a service request definition (SRD). The workflow designer uses basic  BPMN 2.0 fundamentals Open link for building processes in BMC Digital Workplace Catalog.

Basic terms and concepts

This topic uses the following terms:

  • Process is a logical sequence of actions that are required to satisfy a business need. Both system and human interaction can be involved in executing actions in a process. A process starts with the Start event, which is triggered when the end user submits a request in BMC Digital Workplace. The process ends with the End event or Error End event when all actions in the process are executed, and the request is closed.  
  • Workflow is a graphical representation of a process. 
  • Sub-process is a part of a bigger process. Subprocesses are graphically represented by Call Activity (called process) and Sub-Process (structural subprocess) elements. Any subprocess starts with the Start event, and ends up with the End event or Error End event.
  • Design time is the time when a workflow is being designed in the workflow designer.
  • Runtime means the time when a process described by a workflow is being executed. 

Basic elements

The following table lists basic elements by categories available in the workflow designer:

Process workflow designer palette groupsElementIconDescriptionReference topics

Indicates the start of a process or subprocess. By default, the Start event is available on the palette when you start drawing a workflow. It is required for any workflow.

If a workflow contains a Sub-process or a Call activity event, the event must start with the Start event.

Designing a simple workflow


Indicates the end of a process or a subprocess (Sub-Process or Call Activity). A process can have multiple End events in a process (for example, in a process with gateways, or with error events).
Error Boundary 

Captures errors and exceptions within a process and identifies the path that should be executed after a business error or exception is captured. Handling errors in processes
Error End

Indicates that a process or a subprocess represented by Sub-Process or Call Activity event ends up with an error.

The Timer event can be attached only to the Receive Task.

This event interrupts a wait step represented by the Receive Task, and indicates how to continue a workflow after the wait step times out.

Setting up a timer for a Receive Task
Annotation Annotation text

Provides additional information for anyone reading the process diagram.Annotation example
Activities Call activity

Calls for an external workflow. This external workflow is a subprocess (or child process) that can call for one or more other processes, for example, a request approval process.

Calling external workflows

Indicates a type of a subprocess that describes a detailed sequence of actions in a workflow. This subprocess cannot be called from multiple processes, and belongs only to the included process. It is used to hide or show additional levels of process details.

When the Sub-Process element is collapsed, a plus sign (plus) appears against the bottom line of the rectangle. When the Sub-Process element is expanded, the rounded rectangle expands to show all workflow actions and sequence flows.

Embedding sub-process workflows
Receive Task

Suspends the process until the external system sends a response back to BMC Digital Workplace Catalog. The Receive Task element waits for the response in the form of a signal. This signal can contain signal parameters to pass into a process.

The external system (such as Remedy IT Service Management, Atrium Orchestrator, or Active Directory) must be configured to return a message packaged in the same name as the Signal Parameter expected by the Receive Task.

If the external system is a Remedy application, see Integrating BMC Digital Workplace Catalog with Remedy applications.

Waiting for a response

Is a generic element used for calling an external activity of any connector that is enabled in the BMC Integration Service and configured for use with BMC Digital Workplace Catalog.

Setting up workflow to open a JIRA issue through a BMC Integration Service connector

Branches the sequence flow to execute multiple activities concurrently.

When a parallel gateway is used as a join gateway to streamline multiple sequence flows into one, the join gateway waits until all the threads are complete before proceeding with the next step in the sequence.

Control of workflow with gateways

Branches the sequence flow to define the workflow execution paths. For a given instance of a process, only one path can be taken based on the conditions placed on the sequence flows coming out of the gateway.

Approval request Create Approval Stub Entry

Although this element is available for selection on the palette, it cannot be used directly. This element is a part of an out-of-the-box Approval Process that can be called (by using the Call Activity element) from a process.

Workflow to request approval
String utilsIndex Of

Returns the first index within a search string in a specified text.Index Of
Last Index Of

Returns the last index within a search string in a specified text.Last Index Of

Inserts a string in specified text.Insert

Retrieves a string from a specified Json.



Counts character length of a specified text.Length

Counts how many times a string appears in a specified text.


Json Parser

Retrieves a string from a specified Json.Json Parser

 Replaces all occurrences of a string within another string.Replace
Replace All

Replaces every substring of text that matches a given regular expression with a given replacement.

Replace All

To Lower Case

Converts an input text string to lowercase text.

To Lower Case

To Upper Case

Converts an input text string to uppercase text.

To Upper Case

ExpressionsCompute Value

Is used to build an expression and use its output in multiple actions.Not available
Service BrokerBuild Input Set

Creates custom parameters to send to an activity.

Building a custom input map in a workflow

Send In App Notification

Sends out In App notifications to BMC Digital Workplace Catalog.

Designing a workflow to send notifications

Send Email

Sends an email to a defined email address.

Note: The Send Email element works in runtime only if the SMTP settings are configured for BMC Digital Workplace Catalog.

Set Service Request Status

Updates the status shown to end users in the requesting user's activity timeline in the BMC Digital Workplace end user console.

Setting the service request status

Track External Activity

Records that an external activity is ongoing, or checks the status of that activity.

Track External Activity can be used with connectors that have an external activity that can be tracked. You can use it with service connectors such as BMC Helix Platform, Remedy, AWS Marketplace, and AWS Service Catalog.

Not available

My Stuff Remove Service

Removes a provisioned service asset from the My Stuff page when executed in a process. For more details about service actions, see Managing service actions.

Designing a workflow to remove a service request from the My Stuff page
Create Activity Log For Service Request

Automatically posts comments to service requests (for native BMC Digital Workplace Catalog services and bundles, and imported SRDs). Under different names, this element can be used several times and in any place in a workflow.

Designing a workflow to create a request activity log

Connectors elements

Available connector elements can be used to build your workflow. These elements are available on the palette, and are grouped together in sections under connector tiles.

Only elements of the configured connectors will appear. For more details about configuring connectors, see Service connector capabilities.

The following table describes the BMC Digital Workplace Catalog connector categories that might be available on the palette:

Connector sectionConnector nameAdditional information


Active Directory connectorActive Directory connector


Amazon Web Services Marketplace connectorAWS Marketplace connector


Azure connector Microsoft Azure connector


Atrium Orchestrator connectorBMC Atrium Orchestrator connector


BMC Client Management connectorBMC Client Management connectors


BMC Client Management connector for mobile clientsBMC Client Management connectors


Flexera connectorNot applicable


BMC HR Case ManagementNot applicable
INNOVATION SUITEBMC Helix Platform connectorBMC Helix Platform connector


Microsoft Office 365 connectorMicrosoft Office 365 connector


Remedy Action Request System connectorRemedy connector


Web service REST connector REST connector


Citrix XenApp connector Citrix Xen App and Citrix Xen Desktop connectors


Citrix XenDesktop connectorCitrix Xen App and Citrix Xen Desktop connectors

XEN Mobile

Citrix XenMobile connectorNot applicable

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