This documentation supports the 19.08 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Use cases

Consult the following use cases for information on how to achieve value with BMC Digital Workplace:

Use caseBusiness valueUserProducts used
Enabling self-service in your organizationLet your end users resolve their issues on their own by referring to knowledge articles, online technical documentation, videos, tutorials, and so on.
  • Administrator
  • End-user

BMC Digital Workplace

Providing a unified service catalogLet your end users make service requests such as HR related requests and IT related requests.
  • Administrator
  • Catalog administrator
  • Service request manager
  • HR agent
  • End-user
  • BMC Digital Workplace
  • Remedy Service Request Management
  • BMC HR Case Management
Access from anywhere

Let your end users access BMC Digital Workplace from different devices. If you use BMC Chatbot, your end users can also request services and check the knowledge base from different messaging platforms or BMC Chatbot.

  • Administrator
  • End-user

BMC Digital Workplace

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