Configuring status updates and notifications
BMC Digital Workplace enables users to quickly see the status of important services. Giving users the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user.
With BMC Digital Workplace, users can receive the following notifications when important events occur:
In-app notifications, which are bell notifications
Email notifications
- Push notifications
Note
For the end users to receive email notifications, the system administrator must configure the email server information of the company and verify that the users have valid email accounts with the specified server. The BMC Digital Workplace administrator must provide the Backend URL. For more information, see Configuring email notifications.
Email notifications have the following supported options:
1. The following email clients are supported for receiving BMC Digital Workplace email notifications:
- Microsoft Outlook (both desktop and web clients)
- Gmail
2. If the BMC Digital Workplace administrator rebrands the application, the email notifications are automatically rebranded with the new logo, product name, and global navigation style. For more information about rebranding BMC Digital Workplace, see Rebranding BMC Digital Workplace.
Note
Email notifications cannot be localized.
Configuring email notifications
Adding broadcasts in the BMC HR Case Management documentation
Status updates and notifications from BMC Digital Workplace Catalog
To enable configurable notifications in BMC Digital Workplace
Have each end user perform the following steps to receive the required notifications:
Note
Configurable notifications are disabled by default after installation and for newly added users.
In the BMC Digital Workplace end user console, go to Preferences > Notification settings.
Enable notifications for one or more of the following events:
Approvals
In Approvals, click Edit and select the required notification types.
Note
If the BMC Digital Workplace administrator disables the Approvals feature in Admin console > Configuration, the Approval notifications section is hidden from end users on their Preferences page.
- Requests
In Requests, click Edit and select the required notification types.
- Feedback survey
Social activity
Notes
- Notifications for broadcasts are not configurable, and end users cannot disable them.
- Notifications for new and cancelled appointments are not configurable, and end users cannot disable them.
To enable notifications for service health items
- Go to My Stuff > Service health, and then navigate to a specific service page.
- On the service health item page, select the notifications that you want to receive for this particular item.
Notification events and types of notifications
The following table describes the events for which notifications are sent to end users and the types of notifications that can be sent for each event:
| Notification event | Description | In-app notification | Push notification | Email notification |
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Request status change Note: BMC Digital Workplace supports notifications for the following types of requests:
| Users who request a service receive notifications when the status of the service changes, for example, from In Progress to Completed. Note: Users do not receive notifications about a request status change if the request is created by an agent in BMC Helix Business Workflows.
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| Delegation rule | Users who are specified as delegates receive notifications when the original approver creates, edits, or cancels a delegation rule. |
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| Request comment | Users receive a notification when an approver or a service request agent adds an activity log or a comment to the service request they raised. Requesters receive push and email notifications when a new comment or attachment is added to an approval for a BMC Digital Workplace Catalog or BMC Helix Business Workflows service. Notes:
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| Approvals | Users receive in-app notifications when the following events occur:
Users receive push and email notifications when the following events occur:
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| Broadcasts | Administrators can use broadcasts to notify users about events, updates, and important information. These broadcasts appear in the BMC Digital Workplace end user console for users. Users cannot disable broadcast notifications. |
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| Social activity | Users receive notifications when the following events occur:
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| Feedback survey | Users get feedback notifications for their recently completed IT service requests and HR requests. Notifications are sent when the following conditions are met:
Notes:
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The following table describes the events for advanced features for which notifications are sent to end users and the types of notifications that can be sent for each event:
| Notification event | Description | In-app notification | Push notification | Email notification |
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| Service health status change | Users can get automatic status updates for services they are interested in, such as email and SharePoint. Users can enable or disable the notifications of services that they follow by navigating to the specific service page. |
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| New appointment | Users receive notifications about new appointments that they create in BMC Digital Workplace. Users cannot enable or disable these notifications as they are part of in-app and email notifications. |
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| Cancelled appointment | Users receive notifications about cancelled appointments in BMC Digital Workplace. Users cannot enable or disable these notifications as they are part of in-app and email notifications. |
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| Shared request | Users receive enhanced email and push notifications when their requests are shared with other users. |
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For information about notifications in BMC Digital Workplace Catalog, see Status updates and notifications from BMC Digital Workplace Catalog.
For more information about the types of notifications that requesters, OBO users and collaborators receive, see Processing business requests.
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