This documentation supports the 19.08 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

Setting up VM requests through BMC Cloud Lifecycle Management

Using the BMC Digital Workplace with BMC Cloud Lifecycle Management integration, users can view and request available virtual machine (VM) offerings as part of BMC Digital Workplace Catalog. The administrator creates sections and then adds BMC Cloud Lifecycle Management offerings to the section. The provisioned services are visible to end users on the My Stuff tab. If a user clicks a service, a BMC Cloud Lifecycle Management window opens where the user can manage the service. Pending, Failed, and other status messages appear in the user's BMC Digital Workplace timeline.

Note

This integration is available for the BMC Digital Workplace end user console only and for on-premises BMC Digital Workplace installations.
Related topics

Setting up sections in the Catalog

From the BMC Cloud Lifecycle Management documentation:

  • Tenants
  • Updating an existing user account with cloud administrator permissions


Requirements

BMC Cloud Lifecycle Management 4.5 and BMC MyIT 2.5 introduced this integration. The following versions have been tested as compatible:

BMC Cloud Lifecycle Management version

MyIT/BMC Digital Workplace version

BMC Cloud Lifecycle Management 4.5BMC MyIT 2.5
BMC Cloud Lifecycle Management 4.6
  • BMC MyIT 2.6
  • BMC MyIT 3.0.01
  • BMC MyIT 3.1
  • BMC MyIT 3.2
  • MyIT 3.3
  • BMC Digital Workplace 3.3.02
BMC Cloud Lifecycle Management 4.6.05

BMC Digital Workplace 3.4

BMC Digital Workplace 3.5

BMC Cloud Lifecycle Management 4.6.06

BMC Digital Workplace 18.02

BMC Digital Workplace 18.05

BMC Digital Workplace 18.08

BMC Cloud Lifecycle Management 4.6.07

BMC Digital Workplace 18.11

BMC Digital Workplace 19.02

BMC Digital Workplace 19.05

BMC Digital Workplace 19.08

Before you begin

Install BMC Cloud Lifecycle Management, as described in Installing  in the BMC Cloud Lifecycle Management documentation.

Install BMC Digital Workplace, as described in Installing BMC Digital Workplace.

Considerations

  • If you change the superuser password in BMC Cloud Lifecycle Management, you must also update the password in the BMC Digital Workplace configuration.
  • If BMC Cloud Lifecycle Management uses SSL, you must copy the root certificate for the self-signed or third-party certificate to the BMC Digital Workplace system, and import it to the cacerts SSL file in the Java used by BMC Digital Workplace.
  • To view the BMC Cloud Lifecycle Management offerings in BMC Digital Workplace, the BMC Digital Workplace administrator must also have the entitlements and permissions configured in BMC Cloud Lifecycle Management.
  • If you want users to be able to access BMC Cloud Management Lifecycle from BMC Digital Workplace, those users must have the same user names on the BMC Remedy Action Request System server (AR System server) for BMC Digital Workplace and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in BMC Digital Workplace.
  • You can configure BMC Distributed Server Option (DSO) workflows to synchronize the users that are created in BMC Digital Workplace with users in BMC Cloud Lifecycle Management. You can also configure DSO workflows with an escalation so that all the existing users are transferred to BMC Cloud Lifecycle Management first. For more information, see  Integrating with Corporate ITSM for Foundation data  and  Tenants  in the BMC Cloud Lifecycle Management documentation.
  • If you use DSO to move users, manage the users from the BMC Digital Workplace AR System server. Otherwise, you run the risk of overwriting BMC Cloud Lifecycle Management user permissions when DSO migrates users from BMC Digital Workplace to BMC Cloud Lifecycle Management. On the BMC Digital Workplace AR System server, create BMC Cloud Lifecycle Management groups and roles. That way, you can assign BMC Digital Workplace users the appropriate BMC Cloud Lifecycle Management group permissions, and then transfer the users to BMC Cloud Lifecycle Management with appropriate groups in place.

For more information, see the following topics in the BMC Cloud Lifecycle Management documentation:

  • Managing entitlement packages
  • Updating an existing user account with cloud administrator permissions

To configure the integration with BMC Cloud Lifecycle Management

  1. Select Configuration on the BMC Digital Workplace Admin console.

    The Configuration page displays the Application Features tab.

  2. From the Providers table (at the bottom of the window), select the CLM cloud services pluggable provider check box.
  3. Click in the CLM cloud services pluggable provider row, and scroll down to view the fields: 
  4. Complete the following fields:
    • clm.rest.uri—The URL to the BMC Cloud Lifecycle Management server.
    • super_user.key—The superuser password to access BMC Cloud Lifecycle Management.
    • clm.catalog.search.disabled—Select this check box if you want to disable searches in the BMC Cloud Lifecycle Management catalog.
    • clm.connect.timeout—The number of seconds before the connection to the BMC Cloud Lifecycle Management times out. 
  5. Click Update Settings

    Note

    The Update Settings option is available only when the clm.catalog.search is disabled.

  6. On the same Configuration page, click CLM under Configuration in the left column.
  7. Complete the CLM Portal URL field, and click Save.

The following video gives an overview of integrating with BMC Cloud Lifecycle Management.

Note

The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.


 https://youtu.be/dhKpja-lvD4

Managing BMC Cloud Lifecycle Management sections in the catalog  

To make offerings available to BMC Digital Workplace users, the administrator must create BMC Cloud Lifecycle Management sections in BMC Digital Workplace, and then add selected offerings to the sections. Sections are not immediately available to users.

To add a new section

  1. Select Service Requests on the BMC Digital Workplace Admin console.
  2. In the left column, select Catalog Sections
  3. Click Add.
  4. Using the language of the default locale, in the Section name field, enter a name for the catalog section.

  5. (Optional) From the Section name locale list, select alternate locales and enter the name in the language of the corresponding locales.
    The label you add is saved when you select a new locale, and all locale labels are saved when you save the section.
  6. From the Section type options, select one of the following options, and complete the fields for the section. (You can select only one option.)
    • Items—To create a section with a range of available items such as services, knowledge, HR case, and quick links).
    • Banners—To create banner specific sections to promote services and campaigns). 

7. Click Save.

To edit an existing section

  1. Select Service Requests on the BMC Digital Workplace Admin console.
  2. In the left column, select Catalog Sections.
  3. Click in the row with the section.
  4. To configure the table, follow the steps described in Adding a new section.
  5. Click Save

Note

You cannot select Link Predefined Groups to this Section (SRM, HRCM and Service Broker Only) while editing the existing section. The Choose Items to Add to Section check box is cleared by default. 

To remove an existing section

  1. Select Service Requests on the BMC Digital Workplace Admin console.
  2. In the left column, select Catalog Sections.
  3. Click in the row with the section.
  4. Click Remove.

To add a section to Catalog

To make the BMC Cloud Lifecycle Management sections and offerings available to BMC Digital Workplace users, add the sections to Catalog.

  1. Select Service Requests on the BMC Digital Workplace Admin console.
  2. Select Settings below the Catalog tab in the left column.
  3. Select the Catalog layout tab, and complete the fields as follows:
    • From the Display Name locale list, select a locale.
    • In the Display Name field, enter a name for the section.
    • Move the sections you want included in the BMC Digital Workplace end user console to the Selected Sections list.
  4. Click Save.
  5. To configure full page category, click the Category settings tab, select Small or Large, and click Save.
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