This documentation supports the 19.08 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Required ports


This page lists the port numbers and associated network traffic that the BMC Digital Workplace and BMC Digital Workplace Catalog applications use. Open the ports to enable communication through the firewall for the applications to operate successfully. If port numbers are different from the default values, then modify the firewall configuration to match.

BMC Digital Workplace network ports to enable

For the BMC Digital Workplace server and application, verify that the following ports are open and enable communication through the firewall:

PurposePortReference
Apple notification

TCP port 2195 outbound from BMC Digital Workplace Server to Apple Push Notification Service at 17.0.0.0/8

TCP port 5223 outbound from iOS devices to 17.0.0.0/8

TCP port 443 outbound from iOS devices to 17.0.0.0/8, as a fallback over WiFi when devices cannot communicate over port 5223

Apple push notifications

Google notification

HTTPS ports 5228, 5229, and 5230 inbound from the Google Cloud Messaging (GCM) at *.googleapis.com to Android devices

 

HTTPS port 443 outbound from the BMC Digital Workplace server to *.googleapis.com

Android GCM HTTP connection server

Google IP addresses ranges

End user console and Admin console

HTTP port 9000Not applicable
Social portHTTP port 9001Not applicable

BMC Digital Workplace Catalog network ports to enable

For the BMC Digital Workplace Catalog server and access through a web browser, verify that the following ports are open and enable communication through the firewall. To ensure successful login URL access, follow the steps:

  1. Shut the firewall down and configure the firewall settings as follows:

Purpose

PortTraffic typeDirection

Default application access

Browser access to the BMC Digital Workplace Catalog console.

API access required by other servers on the network, for example, to enable the BMC Digital Workplace enhanced catalog.

Note: Use this port or one of the default application access HTTPS ports to enable connection between AR System (where Integration Patch is installed) and BMC Digital Workplace Catalog.

8008

HTTPBidirectional

Default application access

Browser access to the BMC Digital Workplace Catalog console.

API access required by other servers on the network, for example, to enable the BMC Digital Workplace enhanced catalog.

Note: Use one of this ports or default application access HTTP port to enable connection between AR System (where Integration Patch is installed) and BMC Digital Workplace Catalog.

8443

HTTPSBidirectional

Application to server platform communication

Internal communication between the application and the platform.

Remedy Mid Tier access to configure the platform server settings over the network.

9988

HTTPBidirectional

Server platform plugin listener

Internal communication between Java plugins and the platform.

9977

HTTPBidirectional

Peer-listener-port for cluster cache clustering

Enables communication between BMC Digital Workplace Catalog servers in a high availability deployment. This port does not need to be exposed to the public.

You can review or modify the port number by using a Remedy Mid Tier pointed to the BMC Digital Workplace Catalog server.

 To modify the peer-listener-port...
  1. Go to http://<server_with_mid_tier>:8080/arsys/forms/<digital_workplace_catalog_server>/AR+System+Configuration+Generic+UI/.
  2. Select Component Name > com.bmc.arsys.server > <digital_workplace_catalog_server>.
  3. Review or adjust the value for Peer-listener-port.

40001

TCPBidirectional

Java messaging service broker

Starts the JMS broker used for messaging between BMC Digital Workplace Catalog servers in a high availability deployment. This port does not need to be exposed to the public.

You can review or modify the port number by using a Remedy Mid Tier pointed to the BMC Digital Workplace Catalog server.

 To modify the JMS broker port...
  1. Go to http://<server_with_mid_tier>:8080/arsys/forms/<digital_workplace_catalog_server>/AR+System+Configuration+Generic+UI/.
  2. Select Component Name > com.bmc.arsys.server > <digital_workplace_catalog_server>.
  3. Review or adjust the value for Default-messaging-port.

61617

TCPBidirectional

Communications ports used by service connectors

Based on connectorHTTPBidirectional

2. Enable the firewall. Ask your sysadmin to configure the rules per your business needs.

 See an example...
   sudo systemctl status firewalld

 sudo firewall-cmd --zone=public --permanent --add-port=8008/tcp

 sudo firewall-cmd --zone=public --permanent --add-port=8443/tcp

 sudo firewall-cmd --zone=public --permanent --add-port=443/tcp

 sudo firewall-cmd --zone=public --permanent --add-port=9988/tcp

 sudo firewall-cmd --zone=public --permanent --add-port=9977/tcp

 sudo firewall-cmd --zone=public --permanent --add-port=40001/tcp

 sudo firewall-cmd --zone=public --permanent --add-port=61617/tcp

 sudo firewall-cmd --reload

3. Restart the Digital Workplace Catalog and confirm that the URL is accessible. See Starting and stopping the BMC Digital Workplace Catalog server.

4. Check the entries of your hosts file.

 See an example...
127.0.0.1   localhost localhost.localdomain localhost4 localhost4.localdomain4   
::1             localhost localhost.localdomain localhost6 localhost6.localdomain6   

172.22.181.16   dwp-catalog.domain.com   dwp-catalog

   

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