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BMC Digital Workplace Advanced 19.08 ... Creating and managing the service catalog Building enhanced service catalogs Workflows for service fulfillment Data handling in workflow activities Capturing process information and passing it into a workflow

Process context variable parameters reference

This topic provides a reference to the process context properties that you can insert into a workflow activity. For more information, see Adding a process context variable to a workflow.


Related topics

Approval rule definitions and examples Open link (BMC Remedy Action Request System online documentation)

Calling external workflows

Integrating BMC Digital Workplace Catalog with Remedy applications

Properties of a process context input variable

The following table describes the properties that you expand from a process context variable of a Service Broker Context data type:

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Group of propertiesUI property nameProperty descriptionJSON propertyExample data
Service request information

Service Request ID

ID of the service request created when the user requests the service through BMC Digital Workplace.

serviceRequest.id1201
Service Request GUID GUID of the service request.processContext.sb.serviceRequest.guidNot applicable

Requested Item Quantity

Quantity of the individual requested items.

serviceRequest.quantity

2

Turnaround Date

UTC date when a service request is to be completed according to an SLA defined in a service request definition.

It is calculated as follows: submittedDate + serviceProvisioningTime

The following format is applied: YYYY-MM-DDThh:mm:ss

Note: The service provisioning time excludes the weekend. For example, if the value is 10, the Turnaround Date will be 14 days later (5 days per week).

serviceRequest.turnaroundDate

2018-02-18T21:27:03.000Z


Submitted Date

UTC date and time when an end user submits a request.

The following format is applied: YYYY-MM-DDThh:mm:ss

serviceRequest.submittedDate

2017-11-14T21:27:03.000Z

Service information

Service ID

ID of the service in BMC Digital Workplace Catalog.

service.id

1504

External Service ID

ID from the external system of the service, provided by a connector.service.externalId3705

Connection ID

Connection ID of system integrated with BMC Digital Workplace Catalog.

Notes:

  • For imported services, the Connection ID property is populated automatically.
  • For native services, administrators must insert the Connection ID property manually.
service.connectionId

101

Service Name

Catalog profile name of the service being requested.service.nameAccounting Software 6.0

Service One Time Cost

Total one-time cost along with its currency.

service.oneTimeCost

100.99 USD, 50000 JPY

Service One Time Cost Amount

Total one-time cost amount as a numeric value.
service.oneTimeCostAmount

500, 505.55

Service Monthly Cost

Total recurring cost on a monthly basis along with its currency.

service.monthlyCost

123 USD

Service Monthly Cost Amount

Total recurring cost on a monthly basis as a number.
service.monthlyCostAmount
20

Service Yearly Cost

Total recurring cost on a yearly basis along with its currency.
service.yearlyCost
1100 USD

Service Yearly Cost Amount

Total recurring cost on a yearly basis as a numeric value.
service.yearlyCostAmount
1000

Service Provisioning Time

Service provisioning time as a numeric value. It defines how long the the service is to be provisioned according to its SLA.
service.serviceProvisioningTime
27, 99 , 1

Service Provisioning Time Unit

Service provisioning time unit, specified in days, hours, or minutes.
service.serviceProvisioningTimeUnit
MIN, HOUR, DAY

Is Bundle

Identifies whether the catalog item is a bundle of services or an individual service.

service.bundle0 for false; 1 for true

Order Description

Description of an order.
orderDescription
Not applicable

Order GUID

Identifies that the request was sent as a shopping cart order.orderGuidAGGCEME2HPULZAOHWQ3GAAAC0NGVUV

Order ID

ID value of an order. 
orderId
2812
Sub-Catalog IDID of a subcatalog associated with a service.service.subCatalogIdNot applicable
Requested for user

Login Name

Login name of a requested-for user.

requestedFor.loginNamebbaxter

Email

Email of a requested-for user.

requestedFor.emailAddressbob_baxter@calbroservices.com
CompanyCompany of a requested-for user.requestedFor.companyCalbro Services
Entitled to UserIdentifies whether the requested-for user is entitled to a service.service.entitledToRequestedFor0 for false; 1 for true

Full Name

Name of a requested-for user.

requestedFor.fullNameBob Baxter

NT Domain

NT domain of a requested-for user.

Note: The NT domain is required for services fulfilled through the Flexera App Portal. The NT Domain field is available only if the NT Domain (420003300) field has been created on the User form, and the field receives values from an external actor (manually or via automation).

requestedFor.ntDomain

PROD


Organization

Organization name of a requested-for user.

requestedFor.organizationHR

Department

Department name of a requested-for user.

requestedFor.departmentPay & Benefits

Region

Region of a requested-for user.

requestedFor.regionAmericas

Site Group

Site group of a requested-for user.

requestedFor.siteGroupSouth America
Name

Site name of a requested-for user.

requestedFor.site.nameSao Paulo Agency

Country

Country of a requested-for user.

requestedFor.site.countrythe USA

State Province

State or province of a requested-for user.

requestedFor.site.stateProvinceFlorida

City

City of a requested-for user.

requestedFor.site.cityMiami

Zip Postal Code

Zip or postal code of a requested-for user.

requestedFor.site.zipPostalCode33018

Street

Street of a requested-for user.

requestedFor.site.streetAbaco Ave

Job Title

Job title of a requested-for user.

requestedFor.jobTitleCook
Requested by user















Login Name

Login name of a requested-by user.requestedBy.loginNamemmann

Email

Email of a requested-by user.

requestedBy.mailAddressmary_mann@calbroservices.com
CompanyCompany of a requested-by user.requestedBy.companyCalbro Services
Entitled to UserIdentifies whether the requested-by user is entitled to a service.

service.entitledToRequestedBy

0 for false; 1 for true

Full Name

Name of a requested-by user.

requestedBy.fullNameMary Mann

NT Domain

NT domain of a requested-by user.

Note: The NT domain is available only if the NT Domain (420003300) field has been created on the User form, and the field receives values from an external actor (manually or via automation).

requestedBy.ntDomain

PROD


Organization

Organization name of a requested-by user.requestedBy.organizationHR

Department

Department of a requested-by user.requestedBy.departmentPay & Benefits

Site Group

Site group of a requested-by user.requestedBy.siteGroupSouth America

Region

Region of a requested-by user.requestedBy.regionAmericas

Country

Country of a requested-by user.requestedBy.site.countrythe USA

State Province

State province of a requested-by user.requestedBy.site.stateProvinceFlorida

Name

Site name of a requested-by user.requestedBy.site.nameSao Paulo Agency

City

City of a requested-by user.requestedBy.site.cityMiami

Zip Postal Code

Zip postal code of a requested-by user.

requestedBy.site.zipPostalCode32006

Street

Street of a requested-by user.requestedBy.site.street37th St

Job Title

Job title of a requested-by user.requestedBy.jobTitleEngineer
My Stuff ItemNameName of a completed service request displayed on the My Stuff page.myStuffItem.nameProvide a laptop
IdInternal ID of a completed service request displayed on the My Stuff page.myStuffItem.idNot applicable
Asset External ID

The identifier of an external asset retrieved from a connected Asset Management system.

For information about how this parameter can be used, see Creating a questionnaire with answers prepopulated from an external asset form.

myStuffItem.externalIdNot applicable
Out of any group

Questions and Answers

A list of questions, answers, and associated metadata that are submitted in a service request. They also include those that are not assigned to process inputs.

assignedToProcessInput is true if a question is mapped to a process input.

valueType indicates a type of answer. The possible values are:

  • DATE
  • TIME
  • DATE_TIME
  • BOOLEAN (for Yes/No questions)
  • ATTACHMENT
  • TEXT (for questions with text input)
  • LIST (for questions with check boxes)

For questions that have valueType = LIST, another displayValue string array is populated in the same order as Value field.

For other types, displayValue field is Null.

tags indicate that internal free text tags are created in a questionnaire, and they can be used in a workflow.

Notes:

  • If a question is attached to a process input variable, the user's response can be used directly in a workflow.

  • The service connector for the receiving system must be able to convert the list into usable data fields.

questionsAndAnswers
[
 {
 "key":"3",
 "label":"size",
 "valueType":"TEXT",
 "value":"S",
 "displayValue":null,
 "assignedToProcessInput":true,
 "tags":[
 "tag1",
 "tag2"
 ] }
]




[
{
    "key":"2",
    "label":"Colors",
    "valueType":"LIST",
    "value":[
      "green",
      "red"
    ],
    "displayValue":[
      "displaying green",
      "displaying red"
    ],
   "assignedToProcessInput":false,
    "tags":[
    "tag1",
    "tag2"
    ] }
]

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Ravee Panjwani on Mar 05, 2020
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Adding a process context variable to a workflow
General variables reference
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