This documentation supports the 19.08 version of BMC Digital Workplace Advanced.

To view an earlier version, select the version from the Product Version menu.

List of providers

Ensure that HRCM user details pluggable provider and User Details Pluggable Provider are not simultaneously enabled. If you have installed BMC Digital Workplace with only BMC HR Case Management, enable the HRCM user details pluggable provider. For all other installation scenarios, enable the User Details pluggable provider.

This topic provides information about the providers that are available for integration with BMC Digital Workplace.

To modify the provider settings, see Making configuration changes to integrated applications.

Video demonstration

The following video (3:14) explores providers available within BMC Digital Workplace, how to enable providers, and how to see a list of all active and inactive providers.

Note

The video shows an older version of BMC Digital Workplace. (The previous product name was MyIT.) Although there might be minor changes in the user interface, the overall functionality remains the same.


 https://youtu.be/l3qXxFLmQIs

Providers in BMC Digital Workplace

The following table lists the providers available in BMC Digital Workplace:

Oops, it seems that you need to place a table or a macro generating a table within the Table Filter macro.

The table is being loaded. Please wait for a bit ...

Provider's nameIntegration withFunctionality providedNotes
CLM cloud services pluggable providerBMC Cloud Lifecycle ManagementAccess to BMC Cloud Lifecycle Management data and operations.

To configure, enter the following information:

  • clm.rest.uri—The URL to the BMC Cloud Lifecycle Management server.
  • super_user.key—The superuser password to access BMC Cloud Lifecycle Management.
  • clm.catalog.search.disabled—Select this check box if you want to disable searches in the BMC Cloud Lifecycle Management catalog.
Exchange pluggable providerMicrosoft Exchange serverAllows assets and rooms to be reserved. Displays the availability status on the profile page of the Universal Client.

To configure, enter the following information:

  • Login—Use any Exchange user who has access to viewing other user and room schedules and who can schedule rooms.
  • Password
  • URLUse the URL to access the Microsoft Exchange web service, which uses the format of https://mail/ .domain.extension/EWS/Exchange.asmx.
HRCM knowledge pluggable providerBMC Remedy HR Case Management

Upload HR knowledge articles to BMC Digital Workplace from the BMC Remedy HR Case Management application.

To configure, enter the following information:

  • AR hostname—Specify an AR hostname here.
  • AR port—Specify an AR server port here.
  • AR password.
  • Collect performance statistics—Select this check box if you want to gather performance data.
HRCM service catalog pluggable providerBMC Remedy HR Case ManagementCreates cases using the HR solutions from the BMC Remedy HR Case Management application.

For eForms to work in BMC Digital Workplace, you must specify the BMC HR Case Management midtier URL in the Midtier URL field, update the settings, and reload the providers.

To configure, enter the following information:

  • AR hostname—Specify an AR hostname here.
  • AR port—Specify an AR server port here.
  • Midtier URL—Specify a Mid-tier base URL here.
  • AR password.
  • useExternalIcon—This flag works only for SRDs that do not have icons specified in BMC Digital Workplace. If the flag is set to true, the icons for SRDs are taken from BMC Service Request Management. If the flag is set to false, the default icons are used.
  • Collect performance statistics—Select this check box if you want to gather performance data.
HRCM user details pluggable providerBMC Remedy HR Case ManagementSynchronizes user information from the BMC Remedy HR Case Management to MyIT.

Important: Enable this provider only if the BMC Digital Workplace server is not integrated with BMC Remedy ITSM.

To configure, enter the following information:

  • AR hostname—Specify an AR hostname here.
  • Check password expiration—Select this check box if you want to verify the validity of your password.
  • AR port—Specify an AR server port here.
  • AR password.
  • Collect performance statistics—Select this check box if you want to gather performance data.
LDAP pluggable providerLDAPLDAP authentication. Activates the broadcasts and notifications with uploaded groups of the users.If you enable the LDAP provider, make sure that the Group provider is disabled.
Group pluggable providerBMC Remedy AR serverActivates the broadcasts and notifications with uploaded Remedy AR groups of the users.If you enable the Group provider, make sure that the LDAP provider is disabled.
RKM pluggable providerBMC Knowledge ManagementSearches for knowledge articles in the BMC Knowledge Management database.

To retrieve knowledge articles, you must also enable the ITSM Knowledge pluggable provider. To configure, enter the following information:

  • rkm.templateFieldsMapping—Enter the field template.
  • Port—Enter the port value.
  • Application password.
  • Hostname.
  • RKM templates—To use a custom template along with the predefined templates, add the template (for example, RKM:CustomTemplate templateto the RKM templatessetting.
  • rkm.searchResultOption—This setting affects the Similar articles section displayed to the right of the knowledge article. For similar articles, the search term is the original article title. The following options are available:
    • words—The preview excerpt shows the words surrounding the search term (words in the original article title).
      This option is equivalent to the Words Around Hits option in BMC Knowledge Management.
    • excerpt—The preview excerpt is from the start of the article.
      This option is equivalent to the Excerpt option in BMC Knowledge Management.
    For more information about the search result options, see https://communities.bmc.com/docs/DOC-32647 in BMC Communities.
  • use.must.have.logic—This flag is set to false by default.

When the flag is set to false, a search returns knowledge articles that include at least one of matched search keywords.

When the flag is set to true, a search returns knowledge articles that have all search keywords in their metadata.

System management pluggable providerNone

Maintenance of the BMC Digital Workplace.

Not applicable.
CMDB pluggable providerBMC Atrium CMDB

Imports assets from the BMC IT Service Management application with CMDB queries.

For more information on importing CMDB assets, see Managing assets on floor maps.
Most of the provider settings are predefined and do not need to be updated to fit the environment. Update the following settings with your values:
  • cmdb.url—The BMC AR System server name
  • cmdb.auth.pswd—The BMC AR System application password
  • cmdb.port—The BMC AR System server port to be used

The following settings are predefined mappings of BMC Digital Workplace asset fields and BMC Atrium CMDB attributes, which are used when importing assets:

  • cmdb.query.dataset—The BMC Atrium CMDB dataset (BMC.ASSET) of production, or master, asset data that has been normalized and reconciled.
  • cmdb.query.description—The asset description. By default, this is mapped to the ShortDescription attribute.
  • cmdb.query.attr.email—The email address for an asset, such as a conference room, which is used to reserve through Microsoft Exchange. By default, this is mapped to the Email attribute.
  • cmdb.query.attr.name—The name of an asset, which is displayed in map pins and the asset's profile. By default, this is mapped to the Name attribute.
  • cmdb.query.attr.capacity—The capacity for a conference room asset. By default, this is mapped to the Room attribute.
  • cmdb.query.attr.id—The unique identifier for an asset. By default, this is mapped to the InstanceId attribute.
  • cmdb.query.name—The unique name of an asset. By default, this is mapped to the Name attribute. 
  • cmdb.query.attr.location—The unique location of an asset. By default, this is mapped to the Site attribute.
SRM pluggable providerBMC Service Request ManagementCreates inicidents using the service request definitions (SRDs) from the BMC Service Request Management application.

Most of the provider settings are predefined. You can update the following settings as needed:

  • Mid Tier URLThis field refers to BMC Remedy Mid Tier for BMC Service Request Management.
  • skip.fulfillmentIf some of your service requests do not use fulfillment, leave this value as true. If the value is set to false, BMC Digital Workplace requires fulfillment to be set by all service requests from BMC Service Request Management.
  • useExternalIconThis flag works only for SRDs that do not have icons specified in BMC Digital Workplace. If the flag is set to true, the icons for SRDs are taken from BMC Service Request Management. If the flag is set to false, the default icons are used.
  • Open AIF in new windowIf the flag is set to true, service requests of the type AIF open in a new window or tab. If the flag is set to false, the requests open in an iframe.

Search settings:

  • use.and.search.logic—This flag is set to false by default.

When the flag is set to false, a search returns services and service requests that include at least one of matched search keywords.

When the flag is set to true, a search returns services and service requests that have all search keywords in their metadata.

  • search.by.answer.enabled—When this flag is set to true, end users can search for their service requests by submitted answers.

Settings for service requests with On Behalf Of feature:

    • obo.enabled.for.allIf this flag is set to false, the rules set in BMC Service Request Management for On Behalf Of requests are used. In addition, BMC Digital Workplace users can search for the Requested for user by either first or last name, but not by full name.

      If this flag is set to true, any employee can create a request on behalf of any other employee.
      Because a different search is performed for the Requested for user, users can search by full name, in addition to first name, last name, or email address. If your organization has over 50,000 employees, setting this flag to true can improve BMC Digital Workplace performance.
    • obo.search.transformSearchTermCase—Defines if search is case sensitive in the Request as Someone else dialog box. Enter one of the following values:
      • Upper lower—The search is case sensitive.
      • None—The search is case insensitive.
    • obo.search.prefixWildcard—Defines whether end users can search by a partial phrase match in the Request as Someone else dialog box.

      If the setting is enabled, the search returns all keywords that contain the search term. For example, a search with "ary" as a search term returns all results with "ary" at any position of a search keyword (Mary, Laryl, Aryin).

      If the setting is disabled, only results with the searched symbols at the beginning of the search term are returned (Aryin).
BPPM pluggable provider

BMC ProactiveNet

BMC TrueSight Operations Management

Uploads the services from the BMC TrueSight Operations Management application (formerly called BMC ProactiveNet).Update the URL with the BMC TrueSight Operations Management service URL in the format:
http://server:port/imws/services/ImpactManager
User Details pluggable providerBMC Remedy IT Service Management

Select this provider to synchronize user information from the BMC Remedy IT Service Management to BMC Digital Workplace.

You can configure the User Details Pluggable provider in User Details Pluggable Provider Settings:

  • Select the Check password expiration check box if you want to verify the validity of your password.
  • Select the collaborators.org.restricted check box if you want to restrict the list of collaborators to only users of the specific ITSM company an end user belongs to.
Business workflows pluggable provider

BMC Helix Business Workflows

  • Ability for an employee to create service requests that are managed in BMC Helix Business Workflows.
  • Ability to review a service request status that reflects the corresponding case status from the native application
  • Ability for agents to manage cases for service requests from a single application.

Configure the following information:

  • innovation_suite.url—Use the URL to access the BMC Helix Business Workflows web service that uses the format of http://clm-pun-t122fo.bmc.com.
  • innovation_suite.port—Enter the port value. 
  • innovation_suite.system_user—Enter the name of the system user.
  • innovation_suite.system_password.
  • innovation_suite.tenant_name—Enter the name of the tenant.

Note

Ensure that HRCM user details pluggable provider and User Details Pluggable Provider are not simultaneously enabled. If you have installed BMC Digital Workplace with only BMC HR Case Management, enable the HRCM user details pluggable provider. For all other installation scenarios, enable the User Details pluggable provider.

Was this page helpful? Yes No Submitting... Thank you

Comments