Business end users can request services through the enhanced catalog, a consumer-friendly app store experience. The enhanced catalog provides enriched profiles and categories for service items, bundles, and promotional banners to help self-service users learn more about the services in your organization.
For example, you might have a service called "Request for More Memory" for requesting to increase the RAM for your laptop, as shown in the following image:
To set up the enhanced catalog in your organization, catalog administrators must have a license to use the BMC Digital Workplace Catalog application.
Enrich catalog profiles with images, video, and rich text
Enhance the service catalog experience by creating profiles for service items that include:
- Multimedia carousel of videos and images to illustrate the selected service.
- Rich text descriptions with business and technical details to help users make decisions when requesting services.
- Downloadable files and links to internet and other web resources.
- Service ratings and timeline to help users evaluate solutions.
Following is an example of a rich catalog profile:
Highlight services and other important information with banners
Notify users of important information and draw attention to featured services in your catalog by using promotional banners of different sizes.
Following is an example of a full-width hero banner displayed in the end user console:
Following is an example of feature banners displayed in the end user console:
Combine related items that are ordered together with bundles
Help users select options for requested items. Service bundles can contain optional items that the user can switch on or off before submitting the request. The catalog manager can switch the status of optional items as on or off when packaging a bundle.
Following is an example of a bundle with optional items:
Enable users to filter catalog items by categories
Provide filters to make it easier for users to browse the catalog.
Following is an example of a category selection:
Enhance the search for enhanced catalog items
Make it easier for users to find items in the catalog. Users can search the catalog for words found in the following catalog profile sections:
- Service name or title
- Service version
- Service description
- Service tags
Log in or register to comment.