This documentation supports the 19.05 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Setting up phone contacts and the Contact IT button

You can configure the Contact IT button and contact information for key departments or personnel in your company. This enables your users to get help by contacting IT.

This topic describes how to enter contact information for key departments or personnel in your IT resource pool.

The Contact IT button is displayed on the Catalog page of the BMC Digital Workplace end user console:



To configure the Contact IT button

  1. In the BMC Digital Workplace Admin console, click Configuration.
  2. On the Features table on the Application Features page, select or clear the check box next to Contact IT button to enable or disable it.

    The change is immediate. The button will be available or invisible to clients.
  3. (Optional) Change the label text of the Contact IT button.
    For details about how to change the label, see Customizing the user interface text for BMC Digital Workplace.

To create phone contacts

  1. In the BMC Digital Workplace Admin console, click Help Desk > Contact Options.
  2. From the Contact Type list, select the type of support contact.
  3. In the New Contact Phone Number section, enter a staff member's contact information, and click Add Contact.
  4. Repeat steps 2 and 3 to add more contacts.
  5. In the General Help Properties section, enter the URL of your company's Help page and the custom message to appear on the contact page, and click Save.


    End users can view contact numbers and your company's website when they click the Contact IT button as shown in the following image:
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Comments

  1. Jonas Henning

    Haven't you missed out explaining the next option in meny Contact Type, that one that's called "Account Problems"? How do we use that?

    Apr 16, 2020 08:01
    1. Ravee Panjwani

      Thanks for your comment, Jonas.

      The details configured for Account Problems will help users who run into issues while trying to log in, and should be used to provide the required guidance. I will update the content above to include this information.

      Thanks,
      Ravee

      Apr 27, 2020 08:22