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User goals and features for end users

BMC Digital Workplace  is highly configurable. Features available to users in the client applications depend on which functionality is enabled and how  BMC Digital Workplace  is configured.

Video assistance

The following video provides an introduction to some of the capabilities of BMC Digital Workplace :

Finding places and assets (2:42)


The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

Mobile clients and the Universal Client

BMC Digital Workplace  mobile clients are available for both Apple iOS and Google Android. The Universal Client can be accessed from a web browser on your desktop or laptop. In general, the same capabilities are available on both the mobile applications and the Universal Client with only the following exceptions:

Functionality available only on mobile clientsFunctionality available only on the Universal Client
Scanning QR codes to get self-help and to submit requests specific to locations and assets.
  • Accessing AIF-type requests from the catalog. AIF-type requests use the Advanced Interface form from BMC Service Request Management.
  • Opening e-Forms from BMC HR Case Management. (However, you can open PDF form attachments from all clients.)
  • Requesting virtual machines (VMs) (through integration with BMC Cloud Lifecycle Management)
  • Embedded custom pages from BMC Helix Innovation Suite .

Notifications are available on both mobile clients and the Universal Client. However, there are some differences in how notifications are received. For more information, see Configuring status updates and notifications for end users.

Configuration options for client applications

BMC Digital Workplace  users can configure the following options:

  • Locale—The BMC Digital Workplace  client applications are localized. To see a localized view of the Universal Client, the user must set the locale in the browser. To see a localized view of the mobile application, the user must set the system language for the mobile device.
  • Settings—The BMC Digital Workplace  clients have settings that users can use to set their home location and notification preferences.
  • Profile—The profile in BMC Digital Workplace  includes a photograph, job title, phone number, and email address. Users can update their profiles from the BMC Digital Workplace  client applications.

Business users can make requests for other users, as described in Requesting services on behalf of other users.

Business users can delegate their requests to another users, as described in Delegating business requests to alternate approvers.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.