Question settings in the Question Designer

The service questionnaire in BMC Digital Workplace Catalog supports several different types of questions. This topic describes the settings in the Question Designer for configuring each question.

Related topics

Creating service questionnaires

Exploring the workflow designer

For each question in a questionnaire you must configure the question settings described in the following table:

Setting	Required	Description
Form element type	Required	Select a question type that you want to create. Text questions: Password field—end users see password fields as a text field. When an end user enters a value in the Password field, the entered values are substituted by asterisks. The entered values are only masked in the BMC Digital Workplace questionnaire form, and the BMC Digital Workplace Catalog admin console service request report. Text area Text field Selection menu questions: Dropdown Multiselect dropdown Checkbox Radio buttons Lookup For each selection menu question, you must create a set of values, so that an end user can select a value as a response to the question. For details about how to build selection menu questions, see Creating selection menus for question responses. Selection questions: Toggle—a question with a Yes or No answer options File attachment—a question that enables end users to browse for a file, and attach it to the questionnaire. Date and time questions Date Date & Time Time Read-only forms: Section—you can create sections to group related or similar questions on the same page. Description—you can add descriptions to guide the user through the questionnaire.
Label	Required	The label value is displayed as a process question name to end users. This field is automatically populated with the process question label value. You can change it as required.
Description	Optional	The description that you enter is displayed below the question name. Turn the toggle on to enable the question description, and enter the question description.
Required	Optional	Turn the toggle on to make the question required for end users. Note: You cannot set a required question to hidden unless it has a valid default answer. You cannot set a required question to read only.
Read only	Optional	Turn the toggle on to make the question read only. Note: You cannot set a read only question to required or hidden.
Hidden	Optional	Turn the toggle on to hide the question from being displayed to end users. You might need to hide a question with a default value to prevent an end user from completing the question with other than the default value. A hidden question with default value is not displayed to the end user, so the end user cannot change the default value. Note: You cannot set a required question to hidden unless it has a valid default answer.
Default value	Optional	To add a default value for the question, turn the toggle on, and select the default value type in the Type list. For details about how to build a question with a default response, see Creating questions with default responses.
Regular expression	Optional	Regular expressions are used to validate the responses that the end users provide to questions when they request services in BMC Digital Workplace . If a user enters a response that does not match a pattern from the specified regular expression template, the system displays an error message. You can specify the regular expressions for the following types of questions: Text field Text area To assign a regular expression to a question, in question settings, turn the Regular Expression toggle on, and then select the required regular expression from available templates. This action defines a certain format or certain characters that must be used in a question response. For example, if you select the Email address template, the end user response is validated by the system and accepted only if this response contains an @ symbol. The end users are not able to submit their service request until they enter valid responses to the questions with regular expressions.

Question settings in the Question Designer

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