Managing asset groups

Catalog administrators create and manage asset groups to organize items that end users can see on their My Stuff page. For more details about how items are displayed on the My Stuff page, see Setting up the My Stuff page.

You can manage asset groups from the Asset Groups page, which you can access by selecting Services > Asset Groups. From the Asset Groups page, you can add, edit, and delete asset groups.  

If you have more than one environment with  BMC Digital Workplace Catalog , you can share asset groups between them by exporting asset groups to local files, and importing asset groups from files saved on your hard drive.

BMC Digital Workplace Catalog  provides the following out-of-the-box asset groups:

• Accounts, Security and IDs
• Computers and mobile devices
• Computer software
• Cloud services
• Virtual system
• Device peripherals and accessories
• Electronics
• Human Resources
• Mobile applications
• Networking
• Office equipment
• Printers and scanners
• Servers and related hardware.

To create an asset group

1. On the Asset Groups page, click New Group.

2. In the Asset Group Name field, enter a name of the group.
   
   

   You can set up the Group Options pane as follows:

   Note

   Asset classes, service categories, and individual services that have already been assigned to an asset group, cannot be assigned again to a different asset group.

• • In the Connections section, perform one or more of the following actions:

    • To associate the asset group with all classes retrieved from any connection, select the All check box next to this connection.

    • To associate the asset group with specific asset classes retrieved from any connection, select the Add check box next to a connection, and select one or more asset classes.

      Note

      Only those connections that are enabled in the Application Settings pane are available in the Connections list.

      If the connection to some of the available connections is unconfigured, the connections are displayed with yellow warning icons.

      
      

• • In the Service Requests section, create one or more of the following mappings:
    • To associate the asset group with one or more service categories, click Add next to Categories, and select one or more service categories.
    • To associate the asset group with one or more services, click Add next to Services, and select one or more individual services.

To export and import asset groups

You can export an asset group to a local file, and import an asset group from a local file.

To export an asset group to a local zip file, select an asset groups, and click Actions > Export.

To import a saved asset group, select Actions > Import, and upload an asset group zip file. 

To add assets from BMC Remedy IT Service Management to BMC Digital Workplace Catalog  asset groups

1. Login to BMC Remedy IT Service Management as an administrator.
2. Go to Applications > Asset Management > Asset Management Console.
3. Open a CI (an asset) which you want to add to a  BMC Digital Workplace Catalog  asset group.
4. In the asset profile, open the People tab, and then click Add.
5. Select a company, and then enter a name and a surname of a user for whom you want to make this asset available.
6. Click Search and select the required user from the search results list.
7. From the Role list, select the Used by value, and then click Add.
8. Close the opened window.
   The added user appears in the People list of the asset profile.
9. Note the category of the opened asset. 
10. Login to  BMC Digital Workplace Catalog  and go to Services > Asset Groups.
11. Open an existing asset group.
12. In the Asset Connections section, next to the Remedy connector, click Add.
13. In the search field, enter the noted name of the asset category.
14. Expand the hierarchy and select the required asset category. 
15. Click Save and Close.