Enhanced service catalog process overview

This topic describes how service catalog items (services and bundles) are shared from BMC Digital Workplace Catalog to BMC Digital Workplace. 

Services in BMC Digital Workplace Catalog can be created in one of the following ways:

• Native services are added in BMC Digital Workplace Catalog (see Adding and updating services).
• Third-party services are imported from a connected third-party external system (see Importing service catalog items).

Before service catalog items are available to end users in BMC Digital Workplace, the following conditions must be met:

• Catalog items in BMC Digital Workplace Catalog must be approved and published—see Approving and publishing services.
• Catalog items in BMC Digital Workplace Catalog must be entitled to users—see Entitling end users to services, bundles, and banners.
• The enhanced catalog in BMC Digital Workplace must be configured and enabled —see Enabling and configuring the enhanced catalog for BMC Digital Workplace.

The following diagram shows how enhanced service catalog in BMC Digital Workplace is updated with the catalog service items from BMC Digital Workplace Catalog: