Customizing the terminology used in BMC Digital Workplace

BMC Digital Workplace  enables you to customize the names of items that appear on your users' desktop browsers and mobile devices. For example, you can update the name of the service desk to My Company Service Desk.

To update the terminology

1. On the  BMC Digital Workplace Administration Console (http://server:port/dwp/admin), select Configuration, then click Branding Settings.
2. To update the term used for your service desk and its description:
   1. Select the Appointments tab.
   2. From the Description/Instructions locale field, select the locale for which you are updating terminology.
   3. In the Description/Instructions field, enter instructions for your users:
      
      
      
      This entry changes the instructions that tell users what to enter when creating an appointment
   4. Click Save.
3. To change the labels of buttons on the Catalog tab:
   1. Select the Catalog tab.
   2. From the Select Locale field, select the locale for which you are updating terminology.
   3. Enter the new labels for the following buttons to be used for phones and tablets:
      • Appointment
      • Contact IT button
   4. Click Save.
4. To change the names of the My Stuff tab:
   
   1. Select the My Stuff tab.
   2. From the My Stuff Tab Name Locale field, select the locale for which you are updating terminology.
   3. Enter the new name in the My Stuff Tab Name field.
   4. Click Save.
5. To customize the Superbox placeholder texts on the News Feed tab:
   1. Select the Superbox tab.
   2. From the Select Locale field, select the locale for which you are updating placeholder text.

   3. In the Placeholder and Advanced placeholder fields, enter customized instructions for your users.
      The placeholder texts can be used to tell the users what they can do by using the Superbox. The fields have character limit—Placeholder (100 characters) and Advanced Placeholder (255 characters). If you copy and paste text in these fields, and the number of characters exceed the limit, text is truncated to meet the character limit.
      

   4. Click Save.
6. To change the names of the catalog search filters:
   
   1. Select the Catalog tab.

   2. In the Select locale list, select the locale for which you want to brand the catalog search filters.

      Note

      You cannot save the changes if the value for the default locale is not specified.

   3. In the Search options section, enter new values to the Filter name for Catalog items and Filter name for Knowledge articles fields.

   4. Click Save.

   5. (Optional) For other required locales, repeat steps b-d.

      
      After you save the changes, end users of the selected locale can see the renamed tabs in their catalog search results on the Catalog page:

      

7. To change the names of the superbox search filters:
   
   1. Select the Superbox tab.

   2. In the Select locale list, select the locale for which you want to brand the superbox search filters.

      Note

      You cannot save the changes if the value for the default locale is not specified.

   3. In the Results filter tabs section, enter new values to the Filter name for Catalog items and Filter name for Knowledge articles fields.

   4. Click Save.

   5. (Optional) For other required locales, repeat steps b-d.
      
      

      After you save the changes, end users of the selected locale can see the renamed tabs in their superbox search results on the News Feed page:

      

To localize the names of the categories

See Localizing titles and messages