Creating user accounts by using Remedy Mid Tier

If you have access to the application server through Remedy Mid Tier, you can create users in the system administration console.

Before you begin

• Configure an instance of Remedy Mid Tier to administer the application server as shown in Setting up a Remedy Mid Tier for system administration of the BMC Digital Workplace Catalog server.
• Make sure you can log in as a service catalog administrator user.

To edit user accounts

1. Edit the values in the following URL to match your server environment, and open the URL in a web browser to open Remedy Mid Tier to access the User form on the BMC Digital Workplace Catalog server.

   Example URL

   http://<server_with_midtier>:8080/arsys/forms/<digitalworkplace_catalog-sample.com>/User

2. Log in as a service catalog administrator.
   Example:
   • User: hannah_admin@calbroservices.com
   • Password: Passw0rd!
3. Click New search.
4. Enter the search criteria by using % as a wildcard in any field.
5. Click Search.
6. Modify the existing records as required.

To create a new user account

1. Follow the steps in the preceding section to ensure the user to be created does not already exist.
2. Click New request.

3. Enter the information for the user record.
   Example: To create a self-service request user account for Bob Baxter, complete the following fields:

   Field name	Example
   Full Name	Bob Baxter
   Login Name	Bob
   Email Address	Bob@calbroservices.com
   License Type	Read
   Group List	sbe-myit-users
   Password	Passw0rd!
   Status	Current

   For more examples of user accounts that can be created, see the examples following the procedure.
   
   

4. Click Save to create the user account.
   If the user matches an existing user in BMC Digital Workplace, the user can view and request BMC Digital Workplace Catalog services from the enhanced catalog.

5. When you are finished managing user accounts, log out of Remedy Mid Tier.

Example information that can be used to create user accounts

When you use Remedy Mid Tier to create user accounts, you can create users with different access permissions based on the values that you add to the Group List.