Copying services from another system

You can export services from  BMC Digital Workplace Catalog  as a zip archive, and import the zip archive to create new services in your catalog. The zip archive contains catalog profiles, workflows, questions, and other metadata for all versions of the services. Use this method to create backups of services, or to copy services to other environments. For example, you might export services from the development server and import the services to the staging and production servers.

When migrating your data, take into account the following considerations:

• You cannot edit the workflows attached to services imported through the BMC Remedy service connector.
• You can transfer these services only between systems that are connected to the same BMC Remedy IT Service Management system.
• You cannot export service entitlements.

To export services from your service catalog

1. In  BMC Digital Workplace Catalog , go to Services > Services.
2. From the My Services tab, select one or more services.
3. Click Actions > Export.
   
   

To import services from another service catalog

1. In  BMC Digital Workplace Catalog , go to Services > Services.
2. From the My Services tab, click Import From File.
3. Choose the zip file to import from your computer.

All versions and revisions of the services are imported with the same statuses they had before being exported. You can entitle published service revisions through virtual marketplaces immediately.  

After importing services, you might need to update the workflows attached to each service to ensure that the correct service connector Connection ID is selected

Where to go from here

Workflows for service fulfillment