Configuring status updates and notifications for end users
BMC Digital Workplace enables users to quickly see the status of important services. Giving users the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user.
With BMC Digital Workplace , users can receive the following notifications when important events occur:
- In-app notifications—are bell notifications and News Feed notifications
- Push notifications—are sent to mobile devices
- Email notifications
By default, notifications in BMC Digital Workplace are turned off. To receive in-app and email notifications, users must enable them in Settings, as shown in the following illustration:
To receive push notifications, users must enable this option on their mobile devices.
Configuring email notifications
Adding broadcasts in the BMC HR Case Management documentation
Status updates and notifications from BMC Digital Workplace Catalog
Notification events and types of notifications
The following table describes the events for which notifications are sent to end users and the types of notifications that can be sent for each event:
| Notification event | Description | In-app notification | Push notification | Email notification |
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| Service Request status change | Users who requested a service receive a notification when the status of that service changes, for example, from In Progress to Completed. Users can enable or disable these notifications from Settings > Requests. |
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| Service Request comment | Users receive a notification when an approver or a service request agent adds an activity log or a comment to the service request they raised. Users can enable or disable these notifications from Settings > Requests. |
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| Approvals | Users receive notifications when the following events occur:
Users cannot disable approval notifications. |
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| Broadcasts | Administrators can use broadcasts to notify users about events, updates, and important information. These broadcasts appear in users' BMC Digital Workplace news feeds and also trigger notifications. Users cannot disable the broadcast notifications. |
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| Feed activity | Users receive notifications when the following events occur:
Users can enable or disable these notifications from Settings > Feed Activity. |
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| Satisfaction Survey is sent | Users get feedback notifications for their recently completed IT service requests and HR requests. Notifications are sent when the following conditions are met:
Users can enable or disable push notifications and email notifications from Settings > Satisfaction Surveys. Users cannot disable survey notification they receive under the bell icon and in the News Feed tab. |
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The following table describes the events for advanced features for which notifications are sent to end users and the types of notifications that can be sent for each event:
| Notification event | Description | In-app notification | Push notification | Email notification |
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| Service health status change | Users can also get automatic status updates for services they are interested in, such as Email, Sharepoint, and similar. Users can enable or disable the notifications of services they follow by navigating to the specific service page. |
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| New appointment | Users can get notifications for any new appointments they have created in BMC Digital Workplace . Users cannot separately enable or disable these notifications; they are part of in-app and email notifications. |
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| Canceled appointment | Users can get notifications for any appointments canceled in BMC Digital Workplace . Users cannot separately enable or disable these notifications; they are part of email notifications. |
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For information about notifications in BMC Digital Workplace Catalog , see Status updates and notifications from BMC Digital Workplace Catalog.
Note
On Apple iOS devices, push notifications work only if the administrator has re-signed the BMC Digital Workplace client application with an Apple push notification certificate, as described in Re-signing the Apple iOS client application for Enterprise distribution.
For more information about the types of notifications end users receive, see Processing business requests.
Video demonstration: Configuring notifications
The following video (4:43) provides an overview of various notifications sent in BMC Digital Workplace and shows a demonstration of configuring notifications, such as broadcasts and email notifications.
Note
The following video shows an older version of BMC Digital Workplace . The previous product name was MyIT. Although there might be minor changes in the user interface, the overall functionality remains the same.
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