Configuring BMC Remedy Single Sign-On integration for BMC Digital Workplace Catalog

You must have system administrator privileges to install and configure BMC Remedy Single Sign-On (SSO) to enable  BMC Digital Workplace users to perform end-to-end service request tasks through  BMC Digital Workplace Catalog and BMC Remedy IT Service Management.

Before you begin

This topic assumes you have already installed and configured BMC Remedy SSO onto a Windows or Linux server. After verifying the following setup requirements, you can configure the BMC Digital Workplace Catalog  server to authenticate through BMC Remedy SSO.

Values in <ANGLE_BRACKETS> refer to the server parameters that were used when installing BMC Digital Workplace Catalog .

• To leverage and use the default BMC Digital Workplace Catalog  system users, while using any of the supported authentication systems, you must  enable AR System authentication for bypass . For more information on setting up your groups and accounts, see User accounts, groups, and permissions for BMC Digital Workplace Catalog.
• Ensure you can access:
  • BMC Remedy SSO administration console as the administrator.
  • BMC Digital Workplace Catalog server from the command line as <BMC_DWP_USER>. Example: Demo

• Set up a Mid Tier to manage the  BMC Digital Workplace Catalog server.
  For instructions, see Setting up a Remedy Mid Tier for system administration of the BMC Digital Workplace Catalog server.
• Confirm the following system settings, used in options.txt when the application was installed:
  • The location of the application installation, referred to as <installLocation>.
    Example: /opt/bmc/digitalworkplace
  • The tenant domain name configured for the application.
    Example: calbro.com
  • The fully qualified domain name or IP address of the server on which BMC Digital Workplace Catalog  is installed, referred to as <BMC_DWP_SERVER_HOST_NAME>.
    Example: 127.0.0.1
• Create a catalog administrator user with admin, myit admin, and myit super admin permissions on the ITSM server. 

To configure BMC Remedy Single Sign-On

To configure the authentication scheme to prepare for integration with BMC Digital Workplace Catalog :

1. Log onto the BMC Remedy SSO administration console.
2. Go to General > Advanced and set values based on the following example:
   • Cookie Name: Any arbitrary value.

   • Backchannel Service URL: The URL to access BMC Remedy SSO.

     Note

     Starting with BMC Digital Workplace Catalog version 18.11, the Backchannel Service URL field is mandatory.

   

3. In the Application Domains field, add the domain of the  BMC Digital Workplace Catalog server.

   Note

   You cannot use the same application domain in other realms.

4. Go to Realm > General to confirm that the value of the Tenant field matches the tenant domain name configured for BMC Digital Workplace Catalog .

   

5. Go to Realm > Authentication to confirm the AR Server Information settings.

6. Click Test.
   The success message will appear if the configuration is correct.

   

7. Save the configuration.

To configure the BMC Digital Workplace Catalog server

1. Navigate to /opt/bmc/digitalworkplace/sb/configure_rsso/

2. Type ./configure_rsso.sh

3. You will be prompted to provide the following details:

   Prompt	Example
   Enter agent id Note: The agent-id value for BMC Digital Workplace Catalog and BMC Digital Workplace must match for the single logout functionality to work.	agent-dwpcatalog
   Enter SSO External URL	http://<RemedySSO_Server>:<Port>/rsso
   Enter SSO Service URL	http://<RemedySSO_Server>:<Port>/rsso
   Enter Tenant domain set in SSO Realm configuration	coke.com
   Enter the BMC Digital Workplace Catalog system administrator login name	dwpadmin
   Password for BMC Digital Workplace Catalog system administrator	***************
   Enter Tenant administrator login name	tenant_admin@coke.com
   Password for Tenant administrator	***************

4. Restart the   BMC Digital Workplace Catalog  server.

   The following video (14:20) describes how to configure  BMC Digital Workplace Catalog  with BMC Remedy SSO.

     https://www.youtube.com/watch?v=K6T5MzQqGNM

BMC Remedy SSO for secondary servers

When configuring additional  BMC Digital Workplace Catalog servers to authenticate using BMC Remedy SSO as an ID provider, ensure that all the servers share the same values for the following settings:

• sso-external-url
• sso-service-url
• agent-id

BMC Remedy SSO for other BMC applications

When configuring authentication for applications such as BMC Digital Workplace , Smart IT, and Remedy IT Service Management, note the following highlights:

To configure logging to help troubleshoot issues with RSSO 

1. On the  BMC Digital Workplace Catalog server, open /opt/bmc/dw/bin/arserverd.conf.
2. Copy the last jvm.option.xx parameter, and add it to the file.

3. Replace the xx value of the jvm.option.xx parameter with the "+1" value. In the following example, the previous line was 22:

   jvm.option.23=-Drsso.log.cfg.file=/opt/bmc/digitalworkplace/conf/rsso-log.cfg

4. Open /opt/bmc/digitalworkplace/conf/rsso-log.cfg, and make sure it has the following configuration:

   rsso.log.name.format=rs_Try.%g.log
   rsso.log.level=FINEST
   rsso.log.roll=10
   rsso.log.limit=5242880
   rsso.log.dir=/opt/bmc/digitalworkplace/db/

5. Open /opt/bmc/digitalworkplace/pluginsvr/log4j_pluginsvr.xml

6. Make the following changes to debug:

   <logger name="com.bmc.arsys.pluginsvr">
   <level value="debug" />
   </logger>
   ......
   <root>
   <priority value ="error" />
   <appender-ref ref="PluginLog" />
   </root>

7. Open the /opt/bmc/digitalworkplace/conf/logback_server.xml

   <logger name="com.bmc.rsso" level="DEBUG" additivity="false">
   <appender-ref ref="BUNDLE" />
   </logger>

8.  Restart the  BMC Digital Workplace Catalog  server.

9. Log in to the Mid tier tool as Demo.

10. Click on the AR System Administration Console, and go to Common Server Configuration > General > Plugin Server Configuration. 
11. Click OK through the warning messages that show up. 
12. Once the Plugin Server Configuration screen appears, click on the Plugin Server Configuration tab. 
13. Under the Logging Configuration, switch the Enable Plugin Log to True and the Log Level to Debug, and click Apply. 
14. Click OK through the warning messages that show up.

Validation

Once you have carried out all the necessary steps, log in to  BMC Digital Workplace Catalog  and BMC Digital Workplace  to ensure Remedy SSO has been installed and configured correctly. If it is correctly installed, you will be able to access both servers by logging in just once.

Troubleshooting

Core bundles report "not yet up"

If you attempt to restart the  BMC Digital Workplace Catalog platform server before completing the configuration steps, you might see the following error repeated:

Checking core bundles are up before running migrations. Not yet up
...

Ensure that you complete the configuration before restarting the server. If you have completed the configuration and still receive this error, check for any exceptions in the following log files:

• <installLocation>/db/arjavaplugin.log
• <installLocation>/db/arerror.log

Where to go from here

Complete the remaining procedures in Configuring after installation of BMC Digital Workplace Catalog that are required for your deployment scenario.