Adding and updating services
Service catalog administrators, internal service supplier administrators, and internal service suppliers create, publish, and entitle services to end users, so that they become available in BMC Digital Workplace.
The following illustration shows Service Management page, where the BMC Digital Workplace Catalog users can manage the enhanced services.
Before you begin
Before you add a new service, ensure that you have the necessary service template created. For more details about templates, see Service type templates.
To add a service
- Go to Services > Services.
- Click Create New > Service.
Enter the following information:
Parameter Description Service Name Specify a descriptive name for this service. Service Template Select a template from the drop-down list. Version Use any text value as the version name. You may also leave the field blank. For more details about versions, see Managing service versions and revisions.
Click Create Service.
The service is created in Draft status, and the Service Options pane is displayed. You must complete the required details for the service components before you can publish the service.
To manage a service
After you have added a service, you can perform one of the following actions from the Actions menu:
- Open a service for editing by clicking Open
- Edit name of a service by clicking Edit Service Name
- Delete a service when it is no longer necessary by clicking Delete
Save a local copy of the service by clicking Export. For more details about this option, see Copying services from another system.
To add details to a service
- On the Service Management page, perform one of the following actions:
- Add a new service.
- Open an existing service for editing.
Complete the required details for the service components to make this service consumable by end users.
Services available in the BMC Digital Workplace Catalog include components described in the following table:
Service component Required Description Reference topic
Provide general information about a service.
- Required for native services.
- Optional for imported services.
Select a fulfillment process that starts when a service request is submitted. Workflows for service fulfillment
Required only when the following conditions are met:
- The workflow is required.
- The workflow contains input process variables.
Create questions that collect information from a user at the time of the request. Creating service questionnaires Dependency Mapping Optional
By default, services do not have any dependency. Add services from the catalog as dependents if they are a pre-requisite to the current service.
For instance, if a user doesn't have an Apple computer and is requesting a Magic Mouse that works with Apple devices only, the user can be prompted to request for an Apple computer along with the mouse.
Specifying dependent services Actions Optional
By default, all services have no actions associated with them.
You can add actions to the service that will be available for selection by end users on their My Stuff page when a corresponding service request is completed.
Note: If you associate actions with a service, you must also add a service to an asset group to make a service request generated by this service available on the My Stuff page.
Managing service actions
Service Level Agreement
By default, all services have no SLAs applied to them.
You can define when a service request is to be completed by configuring and attaching an SLA to it.
Setting service level agreements Cost and quantity Optional
By default, all services are free. You can add a price to a service.
The service price is automatically counted based on the settings you apply.
Adjusting service cost and quantity Service version Optional
By default, all services have a single version.
You can save multiple versions of the service.
Managing service versions and revisions
BMC Digital Workplace Catalog provides the ability to add services in multiple languages. You can publish services and their translations for end users in different locales. For more information, see Localizing catalog items.