List of providers

This topic provides information about the providers that are available for integration with BMC Digital Workplace.

To modify the provider settings, see Making configuration changes to integrated applications.

Related topics

Configuring after installation of BMC Digital Workplace

Video demonstration

The following video (3:14) explores providers available within BMC Digital Workplace, how to enable providers, and how to see a list of all active and inactive providers.

Note

The video shows an older version of BMC Digital Workplace. (The previous product name was MyIT.) Although there might be minor changes in the user interface, the overall functionality remains the same.

https://youtu.be/l3qXxFLmQIs

Providers in BMC Digital Workplace

The following table lists the providers available in BMC Digital Workplace:

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Provider's name	Integration with	Functionality provided	Notes
CLM cloud services pluggable provider	BMC Cloud Lifecycle Management	Access to BMC Cloud Lifecycle Management data and operations.	To configure, enter the following information: clm.rest.uri—The URL to the BMC Cloud Lifecycle Management server. super_user.key—The superuser password to access BMC Cloud Lifecycle Management. clm.catalog.search.disabled—Select this check box if you want to disable searches in the BMC Cloud Lifecycle Management catalog.
Exchange pluggable provider	Microsoft Exchange server	Allows assets and rooms to be reserved. Displays the availability status on the profile page of the Universal Client.	To configure, enter the following information: Login—Use any Exchange user who has access to viewing other user and room schedules and who can schedule rooms. Password. URL—Use the URL to access the Microsoft Exchange web service, which uses the format of https://mail/ .domain.extension/EWS/Exchange.asmx.
HRCM knowledge pluggable provider	BMC Remedy HR Case Management	Uploads HR knowledge articles to BMC Digital Workplace from the BMC Remedy HR Case Management application.	To configure, enter the following information: AR hostname—Specify an AR hostname here. AR port—Specify an AR server port here. AR password. Collect performance statistics—Select this check box if you want to gather performance data.
HRCM service catalog pluggable provider	BMC Remedy HR Case Management	Creates cases using the HR solutions from the BMC Remedy HR Case Management application.	For eForms to work in BMC Digital Workplace, you must specify the BMC HR Case Management midtier URL in the Midtier URL field, update the settings, and reload the providers. To configure, enter the following information: AR hostname—Specify an AR hostname here. AR port—Specify an AR server port here. Midtier URL—Specify a Mid-tier base URL here. AR password. useExternalIcon—This flag works only for SRDs that do not have icons specified in BMC Digital Workplace. If the flag is set to true, the icons for SRDs are taken from BMC Service Request Management. If the flag is set to false, the default icons are used. Collect performance statistics—Select this check box if you want to gather performance data.
HRCM user details pluggable provider	BMC Remedy HR Case Management	Synchronizes user information from the BMC Remedy HR Case Management to MyIT.	Important: Enable this provider only if the BMC Digital Workplace server is not integrated with BMC Remedy ITSM. To configure, enter the following information: AR hostname—Specify an AR hostname here. Check password expiration—Select this check box if you want to verify the validity of your password. AR port—Specify an AR server port here. AR password. Collect performance statistics—Select this check box if you want to gather performance data.
LDAP pluggable provider	LDAP	LDAP authentication. Activates the broadcasts and notifications with uploaded groups of the users.	If you enable the LDAP provider, make sure that the Group provider is disabled.
Group pluggable provider	BMC Remedy AR server	Activates the broadcasts and notifications with uploaded Remedy AR groups of the users.	If you enable the Group provider, make sure that the LDAP provider is disabled.
RKM pluggable provider	BMC Knowledge Management	Searches for knowledge articles in the BMC Knowledge Management database.	To retrieve knowledge articles, you must also enable the ITSM Knowledge pluggable provider. To configure, enter the following information: rkm.templateFieldsMapping—Enter the field template. Port—Enter the port value. Application password. Hostname. RKM templates—To use a custom template along with the predefined templates, add the template (for example, RKM:CustomTemplate template) to the RKM templates setting. rkm.searchResultOption—This setting affects the Similar articles section displayed to the right of the knowledge article. For similar articles, the search term is the original article title. The following options are available: words—The preview excerpt shows the words surrounding the search term (words in the original article title). This option is equivalent to the Words Around Hits option in BMC Knowledge Management. excerpt—The preview excerpt is from the start of the article. This option is equivalent to the Excerpt option in BMC Knowledge Management. For more information about the search result options, see https://communities.bmc.com/docs/DOC-32647 in BMC Communities. use.must.have.search.term—This flag is set to false by default. When the flag is set to false, a search returns knowledge articles that include at least one of matched search keywords. When the flag is set to true, a search returns knowledge articles that have all search keywords in their metadata.
System management pluggable provider	None	Maintenance of the BMC Digital Workplace.	Not applicable.
CMDB pluggable provider	BMC Atrium CMDB	Imports assets from the BMC IT Service Management application with CMDB queries. For more information on importing CMDB assets, see Adding assets.	Most of the provider settings are predefined and do not need to be updated to fit the environment. Update the following settings with your values: cmdb.url—The BMC AR System server name. cmdb.auth.pswd—The BMC AR System application password. cmdb.port—The BMC AR System server port to be used The following settings are predefined mappings of BMC Digital Workplace asset fields and BMC Atrium CMDB attributes, which are used when importing assets: cmdb.query.dataset—The BMC Atrium CMDB dataset (BMC.ASSET) of production, or master, asset data that has been normalized and reconciled. cmdb.query.description—The asset description. By default, this is mapped to the ShortDescription attribute. cmdb.query.attr.email—The email address for an asset, such as a conference room, which is used to reserve through Microsoft Exchange. By default, this is mapped to the Email attribute. cmdb.query.attr.name—The name of an asset, which is displayed in map pins and the asset's profile. By default, this is mapped to the Name attribute. cmdb.query.attr.capacity—The capacity for a conference room asset. By default, this is mapped to the Room attribute. cmdb.query.attr.id—The unique identifier for an asset. By default, this is mapped to the InstanceId attribute. cmdb.query.name—The unique name of an asset. By default, this is mapped to the Name attribute. cmdb.query.attr.location—The unique location of an asset. By default, this is mapped to the Site attribute.
SRM pluggable provider	BMC Service Request Management	Creates inicidents using the service request definitions (SRDs) from the BMC Service Request Management application.	Most of the provider settings are predefined. You can update the following settings as needed: Midtier URL—This field refers to BMC Remedy Mid Tier for BMC Service Request Management. skip.fulfillment—If some of your service requests do not use fulfillment, leave this value as true. If the value is set to false, BMC Digital Workplace requires fulfillment to be set by all service requests from BMC Service Request Management. useExternalIcon—This flag works only for SRDs that do not have icons specified in BMC Digital Workplace. If the flag is set to true, the icons for SRDs are taken from BMC Service Request Management. If the flag is set to false, the default icons are used. Open AIF in new window—If the flag is set to true, service requests of the type AIF open in a new window or tab. If the flag is set to false, the requests open in an iframe. Search settings: use.and.search.logic—This flag is set to false by default. When the flag is set to false, a search returns services and service requests that include at least one of matched search keywords. When the flag is set to true, a search returns services and service requests that have all search keywords in their metadata. search.by.answer.enabled—When this flag is set to true, end users can search for their service requests by submitted answers. max.search.weight—Allows SRD results to be on top of all the results returned by search. This parameter is set to 100 by default. Settings for service requests with On Behalf Of feature: obo.enabled.for.all— If this flag is set to false, the rules set in BMC Service Request Management for On Behalf Of requests are used. In addition, BMC Digital Workplace users can search for the Requested for user by either first or last name, but not by full name. If this flag is set to true, any employee can create a request on behalf of any other employee. Because a different search is performed for the Requested for user, users can search by full name, in addition to first name, last name, or email address. If your organization has over 50,000 employees, setting this flag to true can improve BMC Digital Workplace performance. obo.search.transformSearchTermCase—Defines if search is case sensitive in the Request as Someone else dialog box. Enter one of the following values: Upper lower—The search is case sensitive. None—The search is case insensitive. obo.search.prefixWildcard—Defines whether end users can search by a partial phrase match in the Request as Someone else dialog box. If the setting is enabled, the search returns all keywords that contain the search term. For example, a search with "ary" as a search term returns all results with "ary" at any position of a search keyword (Mary, Laryl, Aryin). If the setting is disabled, only results with the searched symbols at the beginning of the search term are returned (Aryin).
BPPM pluggable provider	BMC ProactiveNet BMC TrueSight Operations Management	Uploads the services from the BMC TrueSight Operations Management application (formerly called BMC ProactiveNet).	Update the URL with the BMC TrueSight Operations Management service URL in the format: http://server:port/imws/services/ImpactManager.
User Details Pluggable provider	BMC Remedy IT Service Management	Select this provider to synchronize user information from the BMC Remedy IT Service Management to BMC Digital Workplace.	Select the Check password expiration check box if you want to verify the validity of your password.
Business Workflows pluggable provider	BMC Helix Business Workflows	Ability for an employee to create service requests that are managed in BMC Helix Business Workflows. Ability to review a service request status that reflects the corresponding case status from the native application Ability for agents to manage cases for service requests from a single application.	Configure the following information: innovation_suite.url—Use the URL to access the BMC Helix Business Workflows web service that uses the format of http://clm-pun-t122fo.bmc.com. innovation_suite.port—Enter the port value. innovation_suite.system_user—Enter the name of the system user. innovation_suite.system_password. innovation_suite.tenant_name—Enter the name of the tenant.

Note

Ensure that HRCM user details pluggable provider and User Details Pluggable Provider are not simultaneously enabled. If you have installed BMC Digital Workplace with only BMC HR Case Management, enable the HRCM user details pluggable provider. For all other installation scenarios, enable the User Details pluggable provider.

List of providers

Video demonstration

Providers in BMC Digital Workplace

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