Enabling end user features
Within BMC Digital Workplace, you can enable and disable features that you might not want to use immediately in your deployment. For example, if you are not set up to support location services, you can disable that functionality. You can also configure the settings for features such as the Contact IT button and Virtual Chat cross-launch.
You can enable or disable the following features:
Enables end users to schedule appointments with the help desk.
You configure this feature on the Help Desk tab of the BMC Digital Workplace Admin console. See Setting up calendars.
|Approvals||Enables end users to approve requests for which they are approvers. This feature includes several types of approvals, and the administrator can disable any type of approval.|
Approvals are set up through the BMC Approval Server and BMC Remedy ITSM applications. If you have a BMC Digital Workplace server cluster, you must configure one server as the master server. Notifications are sent by the master server. To configure the master server, in the connect-dwp.properties file on that server, set master.server to true.
|BMC Helix Platform|
Enables catalog administrators to configure and add custom pages from BMC Helix Platform to BMC Digital Workplace.
|See Embedding custom pages from Innovation Suite application.|
|Enables the Catalog from which users can make requests.|
To configure the Catalog, see Setting up sections in the Catalog. You can configure the Catalog requests and knowledge articles from a variety of sources. The catalog can include requests from IT and HR, can include items from BMC Digital Workplace Catalog, can include VMs from BMC Cloud Lifecycle Management, and can include knowledge articles from IT and HR.
Note: The Appointments feature depends on the self-service features; either the Catalog or the Support tab must be enabled to enable Appointments.
|Contact IT button||Enables the Contact IT button on the Catalog tab. Show contact information for key departments or personnel in your IT resource pool.|
To configure the information displayed when users click Contact IT, see Setting up phone contacts and the Contact IT.
Note: The Contact IT button is available on both Catalog and Support tabs.
|Crowd Sourced Assets||Enables end users to create assets from a floor map, including setting their name, type, description, and location. This change does not affect users' ability to check in or make reservations for an asset.||You must also allow users to create assets for each asset type. For more information about allowing users to create an asset type, see Adding and editing asset types.|
|Include request ID on 'Request Again'||Enables the original request ID to be included in a new request that is generated by a user selecting Request Again.||No additional configuration.|
Enables features linked to the Location Management tab of the BMC Digital Workplace Admin console.
|See Setting up locations.|
Enables the Newsfeed tab in BMC Digital Workplace clients. The Newsfeed tab includes the Superbox, from which users can post, search or submit either a request or incident. The Newsfeed tab also includes the activity feed, notifications, and a panel that displays the status for followed people and resources.
|To configure the default request for use in the Superbox, see Setting up service requests through BMC Service Request Management.|
The My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from BMC Digital Workplace Catalog.
|See Setting up services and Enabling and configuring the enhanced catalog for BMC Digital Workplace.|
|Service Health (Available only if the My Stuff feature is enabled)|
Enables features linked to the Services tab of the BMC Digital Workplace Admin console. Self-service users see service health on the My Stuff tab of the BMC Digital Workplace client applications. If you enable Service Health, to make this information available to self-service users, you must also enable My Stuff.
|See Setting up services.|
Enables integration with BMC Digital Workplace Catalog.
|You must also configure details about the integration. See Enabling and configuring the enhanced catalog for BMC Digital Workplace.|
|Support||Enables end users to submit service requests and make appointments with the Help Desk.|
The Support tab is a legacy feature. This feature is available only if you enabled it prior to the upgrade to MyIT 3.3. To replace the Support tab, you can evaluate the capabilities of the Catalog.
If you continue to use the Support tab, you can configure contact information and appointments on the Help Desk tab of the BMC Digital Workplace Admin console. See in the BMC MyIT 3.2 online documentation.
To set up the default service requests, see Setting up service requests through BMC Service Request Management.
Note: The Appointments feature depends on the self-service features: either the Catalog or the Support tab must be enabled to enable Appointments
|Use ITSM Job Title for user instead of DWP Job Title|
Enables the synchronization of BMC Digital Workplace and Remedy ITSM user profiles. As a result, end users can view and edit their job titles.
|See Setting up end users' job titles synchronization.|
User Profile Data Editing
Enables end users to update their work email and work phone number from their profile on BMC Digital Workplace.
If this option is selected, the work email and work phone updated in the BMC Digital Workplace profile are synchronized with CTM:People form. If this option is not selected, the work email and work phone number are read-only.
Regardless of this setting, end users can add other profile data, such as additional email addresses and phone numbers.
No additional configuration required.
Note: The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.
The following video (3:10) demonstrates how you can enable end users to update their details from their profile on BMC Digital Workplace.
Enables end users to launch BMC Virtual Chat from BMC Digital Workplace.
|You configure this feature on the Virtual Chat Configuration tab.|
To change client features and landing page
From the BMC Digital Workplace Admin console (http://server:port/dwp/admin), select Configuration, and then click Enable Features.
- To choose which options are enabled or disabled, select or clear the associated check boxes in the Features table.
The options are saved.
- To choose the landing page, select the associated radio button in the Set as landing Page column of the Features table.
If a client feature is enabled or disabled, users must restart the client application.
To enable session persistence for mobile clients
Enabling session persistence help you improve your user experience while using the BMC Digital Workplace application on mobile devices (Apple iOS or Google Android). By setting up this feature you are saving your session cookies; if your mobile device restarts due to the vendor software upgrade, you do not need to repeatedly log in to access the BMC Digital Workplace application.
- Navigate to tomcat_home/external-conf/ .
- Open the connect-dwp.properties file.
- Delete the comment tag for:
- Restart the Tomcat.
See the Sample connection properties file.