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Downloading the BMC Digital Workplace Catalog upgrade files

You obtain the product upgrade files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license purchased by your company.

The following topics describe options for downloading the upgrade files for BMC Digital Workplace Catalog, that provides the enhanced catalog for BMC Digital Workplace.

Before you begin

This topic is part of the Upgrading BMC Digital Workplace Catalog process. The previous step in this process is to complete the Preparing a system for a BMC Digital Workplace Catalog upgrade

When to download a service pack or patch

For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:

  • The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace Catalog installer will install the full product.
  • Any hotfixes that are available for known issues.

If you sign up for Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.

Upgrade files

The following table describes the files on the EPD website that you must download. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete or confirm the Export Compliance Form.

EPD link to componentPlatformDescription

BMC Digital Workplace Advanced 18.08.00 - Upgrade


This file archive contains the required files to upgrade BMC Digital Workplace Catalog on a Linux server.

BMC Digital Workplace Advanced ITSM Integration Patch 18.08.00

Linux, Microsoft Windows

This file archive contains the files to integration a Remedy application. This version contains bug fixes and updates from earlier versions of the integration scripts.

Download this file to the target Remedy AR System server where approvals will be processed.

To verify the files

Locate the files you downloaded and verify the SHA256 checksum results before installation.


You can use any SHA256 checksum tool to verify the checksum results.

File nameSHA256 checksum





Where to go from here

Creating a BMC Digital Workplace Catalog upgrade options file

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