This documentation supports the 18.08 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

Creating user accounts by using Remedy Mid Tier

If you have access to the application server through Remedy Mid Tier, you can create users in the system administration console.

Before you begin

To edit user accounts

  1. Edit the values in the following URL to match your server environment, and open the URL in a web browser to open Remedy Mid Tier to access the User form on the BMC Digital Workplace Catalog server.

    Example URL
    http://<server_with_midtier>:8080/arsys/forms/<digitalworkplace_catalog-sample.com>/User
  2. Log in as a service catalog administrator.
    Example:
    • User: hannah_admin@calbroservices.com
    • Password: Passw0rd!
  3. Click New search.
  4. Enter the search criteria by using % as a wildcard in any field.
  5. Click Search.
  6. Modify the existing records as required.

To create a new user account

  1. Follow the steps in the preceding section to ensure the user to be created does not already exist.
  2. Click New request.
  3. Enter the information for the user record.
    Example: To create a self-service request user account for Bob Baxter, complete the following fields:

    Field nameExample
    Full NameBob Baxter
    Login NameBob
    Email AddressBob@calbroservices.com
    License TypeRead
    Group Listsbe-myit-users
    PasswordPassw0rd!
    StatusCurrent

    For more examples of user accounts that can be created, see the examples following the procedure.

  4. Click Save to create the user account.
    If the user matches an existing user in BMC Digital Workplace, the user can view and request BMC Digital Workplace Catalog services from the enhanced catalog.

  5. When you are finished managing user accounts, log out of Remedy Mid Tier.

Example information that can be used to create user accounts

When you use Remedy Mid Tier to create user accounts, you can create users with different access permissions based on the values that you add to the Group List.

Required user for system notifications

Field nameExample
Full NameSystem Notification Account
Login Namesys_notification
Email Addresssys_notification@calbroservices.com
License TypeRead
Group Listsbe-myit-users
Password5Y5_n0tification!
StatusCurrent

Standard user for BMC Digital Workplace requests

Field nameExample
Full NameBob Baxter
Login NameBob
Email AddressBob@calbroservices.com
License TypeRead
Group Listsbe-myit-users
PasswordPassw0rd!
StatusCurrent

Administrative roles to manage service catalogs

Users who are given access to log in to the BMC Digital Workplace Catalog console can also be granted Administrator rights. The Administrator permission group enables a user to log in to Remedy Mid Tier to perform administrative functions on the BMC Digital Workplace Catalog server.

Warning

Never add the Administrator group to users in the sbe-myit-users group, and never add the sbe-myit-users group to any administrative role (sbe-catalog-admins, sbe-internal-supplier-admins, sbe-internal-suppliers, sbe-asset-managers, sbe-agents).

Service catalog administrator

Field nameExample
Full NameMary Mann
Login NameMary
Email AddressMary@calbroservices.com
License TypeFixed
Group ListAdministrator sbe-catalog-admins
PasswordPassw0rd!
StatusCurrent

Internal service supplier administrator

Field nameExample
Full NameBob Green
Login NameIan
Email Addressbob_green@calbroservices.com
License TypeFixed
Group ListAdministrator sbe-internal-supplier-admins
PasswordPassw0rd!
StatusCurrent

Internal service supplier

Field nameExample
Full NameIan Plyment
Login NameIan
Email AddressIan@calbroservices.com
License TypeFixed
Group ListAdministrator sbe-internal-suppliers
PasswordPassw0rd!
StatusCurrent

Asset manager

Field nameExample
Full NameFrancie Stafford
Login NameFrancie
Email AddressFrancie@calbroservices.com
License TypeRead
Group ListAdministrator sbe-asset-managers
PasswordPassw0rd!
StatusCurrent

Service agent role to view service requests of other users

Field nameExample
Full NameJim Serven
Login NameJim
Email AddressJim@calbroservices.com
License TypeFixed
Group ListAdministrator sbe-agents
PasswordPassw0rd!
StatusCurrent
For more information about the fields to be set, see Setting up user accounts and granting access to BMC Digital Workplace Catalog.


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