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Creating and managing the service catalog

This section describes how to create and configure the organization's service catalog, and includes the following tasks for BMC Digital Workplace administrators and BMC Digital Workplace Catalog administrators:


Set up sections in the BMC Digital Workplace service catalog

Setting up sections in the Catalog
Configure the catalog view as requiredConfiguration example

Configure the BMC Service Request Management items to be displayed in the BMC Digital Workplace service catalog

Service requests from BMC Service Request Management
Configure connections to external systems to be able to create enhanced servicesConnecting your catalog to external systems

Review the process of creating enhanced catalog in BMC Digital Workplace Catalog and publishing them to BMC Digital Workplace.

Enhanced service catalog process overview

Create enhanced catalog items in the BMC Digital Workplace:

  • Create services and bundles
  • Create service categories and service templates
  • Approve and publish services and bundles
  • Import and export external services
  • Import external service categories
  • Build workflows for service fulfillment
  • Build questionnaires for service fulfillment
Building enhanced service catalogs

Create promotional banners in BMC Digital Workplace Catalog and configure them to be displayed in BMC Digital Workplace

Creating promotional banners

Create and configure virtual marketplaces to entitle enhanced catalog items to end users

Entitling end users to services, bundles, and banners

Check the status of enhanced service requests in BMC Digital Workplace Catalog console

Reviewing the status of service requests
Review the tutorials to create example service bundles.Tutorials - creating service bundles

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