This documentation supports the 18.08 version of BMC Digital Workplace Advanced.

To view the latest version, select the version from the Product Version menu.

BMC Digital Workplace Catalog test environment

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This topic describes the deployment architecture, hardware and software specifications for all the servers used.

Deployment architecture



 

Hardware specifications for servers

Tiers
Specification
VM used
Number in environment
Comments
BMC Digital Workplace server4 CPUs at 2.7 GHz each, 16 GB RAMYes1Cent OS 7.2 x86_64
BMC Digital Workplace Catalog Server - Docker Image4 CPUs at 2.7 GHz each, 16 GB RAMYesCent OS 7.2 x86_64
RSSO4 CPUs at 2.40 GHz each, 8 GB RAMYes1Cent OS 7.2 x86_64

BMC Remedy Mid Tier

2 CPUs at 2.7 GHz each, 8 GB RAM

Yes

1

Microsoft Windows Server 2008 R2 Enterprise

BMC Remedy AR System server

4 CPUs at 2.7 GHz each, 16 GB RAM

Yes

1

Microsoft Windows Server 2008 R2 Enterprise

Database server

2 CPUs at 2.7 GHz each, 24 core each, 358 GB RAM

No

1

Microsoft Windows Server 2012 Enterprise with external Hitachi VSP 1000 SAN storage

Client computers (for Micro Focus Silk Performer)

4 CPUs at 2.20 GHz each, 8 GB RAM

Yes

1

Microsoft Windows Server 2008 R2 Enterprise

Client computer (end-user timings)4 CPUs at 2.67 GHz each, 8 GB RAMNo1
  • Model  - Dell E6410 Laptop
  • OS - Microsoft Windows 7, 64-bit

Browser settings are as follows:

  • Do not save encrypted pages to disk check box—Cleared
  • Empty Temporary Internet Files folder when browser is closed check box—Cleared
  • Browser cache setting—Automatic
  • Maximum browser cache size—250 MB


Hardware specifications for servers- High Availability


Tiers

Specification

VM used

Number in environment

Comments

BMC Digital Workplace server8 CPUs at 2.7 GHz each, 16 GB RAMYes1Cent OS 7.2 x86_64
BMC Digital Workplace Catalog Server 1 - Docker Image4 CPUs at 2.7 GHz each, 16 GB RAMYesCent OS 7.2 x86_64
BMC Digital Workplace Catalog Server 2 - Docker Image4 CPUs at 2.7 GHz each, 16 GB RAMYes1Cent OS 7.2 x86_64
RSSO4 CPUs at 2.40 GHz each, 8 GB RAMYes1Cent OS 7.2 x86_64

BMC Remedy Mid Tier

2 CPUs at 2.7 GHz each, 8 GB RAM

Yes

1

Microsoft Windows Server 2008 R2 Enterprise

BMC Remedy AR System server

8 CPUs at 2.7 GHz each, 16 GB RAM

Yes

1

Microsoft Windows Server 2008 R2 Enterprise

Database server

2 CPUs at 2.7 GHz each, 24 core each, 358 GB RAM

No

1

Microsoft Windows Server 2012 Enterprise with external Hitachi VSP 1000 SAN storage

Client computers (for Micro Focus Silk Performer)

4 CPUs at 2.20 GHz each, 8 GB RAM

Yes

1

Microsoft Windows Server 2008 R2 Enterprise

Client computer (end-user timings)4 CPUs at 2.67 GHz each, 8 GB RAMNo1
  • Model  - Dell E6410 Laptop
  • OS - Microsoft Windows 7, 64-bit

Browser settings are as follows:

  • Do not save encrypted pages to disk check box—Cleared
  • Empty Temporary Internet Files folder when browser is closed check box—Cleared
  • Browser cache setting—Automatic
  • Maximum browser cache size—250 MB


Note

All virtual machines (VMs) are hosted on VMware ESXi 6.0.0 servers powered by Intel Xeon CPU E5-2697 v2. 

 

The SQL server machine is configured with 4 separated IO subsystems (Hitachi VSP 1000):

IO SubsystemCapacityPartitionBus TypeNameHosting
0279 GBMBRRAIDDell PERC H710 SCSI Disk DeviceOS files
12 TBMBRFiber ChannelHitachi OPEN-V Multi-Path Disk DeviceDatabase data files
21.5 TBMBRFiber ChannelHitachi OPEN-V Multi-Path Disk DeviceDatabase log files
31.5 TBMBRFiber ChannelHitachi OPEN-V Multi-Path Disk DeviceDatabase tempdb files

 

Software specifications for servers

TiersSoftware Version
BMC Digital Workplace server

BMC Digital Workplace 18.08

Apache Tomcat 8

Java 1.8.0_60

BMC Digital Workplace Catalog platform server

18.08

Java 1.8.0_92

BMC Digital Workplace Catalog - Docker Image

18.08 on 1.6.2-cs7

Java 1.8.0_92

RSSO

18.08

BMC Remedy AR System server

BMC Remedy AR System server 9.1.04

Java 1.8.0_92

BMC Remedy ITSM applicationBMC Remedy ITSM 9.1.04

Database server

Microsoft SQL Server 2012

Client computers (Micro Focus Silk Performer)

Silk Performer 18
Client computer (end-user timings)Internet Explorer 11 and Chrome (v55)
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