BMC Digital Workplace provides an intuitive experience for users to search for locations and assets such as conference rooms, offices, printers, and other resources that they need. BMC Digital Workplace is context- and location-aware, enabling users to find nearby resources, "follow" resource status updates, and "update" resource status to help other users.
Before you begin
Read the use case for finding places and assets.
Assets are located on floor maps. You must first add a location to BMC Digital Workplace , and then add floor maps to the location, as described in Setting up locations.
To create actions
Actions are associated with asset types and appear as buttons in the asset's profile based on the associated type.
To add actions to the Asset Actions Library
Type options for asset actions
|Client-side URL||The user’s device executes the URL.|
The server executes the URL and returns a response to the user’s device.
You can place files in the DigitalWorkplaceHome\DWP\IPA\download directory or a subdirectory. The URL to the file uses the syntax
The file and subdirectory names must not use spaces. Use underscores or hyphens to replace spaces; for example (non-working links):
|Default request||The service request definition (SRD) assigned as the Default Service Request. See Setting up service requests through BMC Service Request Management.|
|Request||Select a request that you want to open for the user when the action is executed. See Setting up service requests through BMC Service Request Management and Enabling and configuring the enhanced catalog for BMC Digital Workplace .|
If the Incident Management provider is configured, the My-It_Action form is updated each time a user runs an action.
If you would like to implement this legacy functionality, contact BMC Professional Services.
Use Tag to specify the action for specific assets only. If the action has a tag such as a model number, then only assets with the same tag have the action.
The following video (4:44) describes how you can create asset types and actions.
To localize actions, see Localizing titles and messages.
To add assets
When you create floor maps, you can add assets that users can act on. For example, you might add a Printer/Copier asset so that a user can tap the icon and submit a request for toner.
To add assets manually
You can add individual assets to a floor map when you create or edit it. Changes to assets on maps are automatically saved.
When you save a new asset, its icon appears on the floor map, and it is visible in the BMC Digital Workplace clients.
The following video (2:49) describes how to manually create assets on floor maps.
Key asset parameters
|Type||From asset types, each asset inherits actions, status values, and the asset's icon on the map. This icon appears in the asset's profile.|
|Status||Set the initial status for the asset. This status appears in the asset's profile.|
|Enter a valid email address assigned to an asset. To enable reservations, you must provide a Microsoft Exchange email address.|
|QR Code Data|
If an asset has a QR code, users can scan the asset to find its profile in BMC Digital Workplace . With asset actions, create buttons on the profile that link to self-help resources or to enable users to report that the asset has a problem.
BMC Digital Workplace can use any type of code that mobile devices recognize. For example, iOS devices can detect the following codes: UPC-A, UPC-E, Code 39, Code 39 mod 43, Code 93, Code 128, EAN-8, EAN-13, Aztec, PDF417, QR.
The following video (4:42) includes demonstrates:
Additional metadata for an asset. Using tags, you can select specific assets that have particular actions. For example, if an action has the tag 5635 and is associated with the Printer/Copier type, only assets with the 5638 tag have that action.
The following video (2:25) demonstrates how to use tags to assign an action to a specific asset.
Select official if the asset is created by the Administrator by using the BMC Digital Workplace Admin console.
Select user-created if the asset is added by a business user in BMC Digital Workplace . Business users can create assets if Crowd source assets feature is enabled in the BMC Digital Workplace Admin console.
|Owner||Select a user to assign asset ownership to this user.|
|Parent Asset||Select the asset to which a new asset is related or subordinated. For example, a conference room can be a parent asset of a specific printer or video device.|
|Profile Image||An image to use in the asset's profile. Images must be 320x200 pixels, 640x400 pixels, or another size with the same aspect ratio. The profile image supports .gif, .jpg, .png, and .bmp file types.|
If an asset is associated with a URL through an action, add parameters to the URL with New Property.
For an asset of the Printer/Copier type, the URL iswhere model and language are defined as Extra Properties.
To add multiple assets by importing CSV files
Import assets into BMC Digital Workplace by using a comma-separated values (CSV) file in the following format:
Example: Assets CSV file in Microsoft Excel
The assets CSV file must meet the following requirements:
- The file must be in MS-DOS, comma-delimited format.
- Fields with asterisks (for example, ExternalId* and name*) must contain an entry. (The ExternalId field is used for API integration updates.)
- The field names in the file must match the field names in BMC Digital Workplace .
- If an entry in a field contains spaces, the entry must be enclosed in quotation marks.
- The assetTypeId value must match a corresponding asset type in BMC Digital Workplace .
To import assets from a CSV file
After the import, your assets are available in the Assets > View All window.
To add assets from BMC Atrium CMDB
Import assets from the BMC.ASSET dataset by using a query shared in BMC Atrium Core.
The person who imports the assets must meet the following conditions:
- Have the Asset User permission in Remedy ITSM.
- Be a member of the same company as the assets being imported.
Verify that the configuration settings in Remedy AR System specify the application service password, host name, and port number.
To ensure that the assets are imported successfully, the mapped attributes must be populated in Atrium CMDB. If you use attributes other than the defaults, you must change the mappings.
If you modify the provider settings, click Reload providers.
In BMC Atrium Core, create a shared query that includes the attributes used in the
BMC Digital Workplace
mappings. Your query must include ReconciliationIdentity.
See Building queries in BMC Atrium Explorer and How queries work in the Atrium Core online documentation.
Next, select the query to import the assets from Atrium CMDB into BMC Digital Workplace .
To enable crowd-sourced assets
BMC Digital Workplace administrators can allow user-created assets based on asset type:
- From Configuration > Enable Features, enable Crowd Sourced Assets.
- From Location Management > Assets > Types Library, enable User can create.
BMC Digital Workplace administrators can allow users to update asset status:
- From Configuration > Enable Features, enable Crowd Sourced Assets.
- From Location Management > Assets > Types Library, modify the asset type:
- Enable User can update status, and specify the status labels that users can select.
- Create the Report equipment outage action, and add the action to the asset type.
To add asset types
Before entering the name and status labels for any locale, enter them for the (default) option. This default text is shown on the user’s device if no name and status labels are defined for the locale specified on the user’s device or if no specific locale is selected on the user’s device.
Key asset type parameters
|Good status label|
Enter text that indicates that the asset is ready to be used.
Example: Working for a printer or Available for a conference room.
|Bad status label|
Enter text that indicates that the asset is not ready to be used.
Example: Closed for a cafeteria or Occupied for a workplace.
|Users can update status||Allow users to update the status for this asset type; available only when User-Created Assets is enabled in the Configuration tab.|
|Users can create|
Allow users to create assets for this type; available only when User-Created Assets is enabled in the Configuration tab.
All assets of this type use the selected icon. See the Asset type icons table below.
|Available Actions and Selected Actions||To associate an asset type with one or more actions, add actions. Unless tags are used to specify assets, assets of the associated type have the selected actions.|
Asset type icons
The following videos created by BMC contributors demonstrate various procedures described in this topic.
This video (4:43) provides an overview and demonstrates create asset actions, associate actions to asset types, use tags for assets, and add new asset types.
This video (3:29) provides an overview and demonstrates how you can manually add assets or import them from a CSV file.
Where to go from here
To enable rooms reservation, see Enabling room reservations.
To set up rooms for appointment calendars, see Setting up help desk appointments.