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Setting up administrator authentication

The BMC Digital Workplace server supports both user and administrator logons. Both types of logons are authenticated by using BMC Remedy Action Request AR System (BMC Remedy AR System). To assign BMC Digital Workplace administration permissions to BMC Remedy AR System users, you add the users to the MyIT Admin group in BMC Remedy AR System. The system creates this group automatically during installation.

To enable administrator authentication

  1. From the BMC Remedy AR System Administration Console, click Application > Users / Groups / Roles > User.
    The User Form window opens in Search mode.
  2. Click Search to retrieve a list of defined users.
  3. Select a user from the list.
  4. In the Group List field, select MyIT Admin and MyIT Super Admin.
  5. Save your changes.

For more information about creating and managing users in BMC Remedy AR System, see Creating and managing users.

Permissions considerations

Accounts with administrator access must have "write" access. BMC Remedy AR System does not allow users who do not have write access to edit any setting that they do not submit.

Where to go from here

Assigning administrator permissions

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