Preparing for a BMC Digital Workplace upgrade
Complete the following tasks:
Review the system requirements
|Make sure that you meet the system requirements for this release.|
|2||Review the known and corrected issues|
Review the Release notes and notices.
|3||Complete the upgrade worksheets||Before you start installing the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.|
|4||Downloading the BMC Digital Workplace installation files||This topic explains how to obtain the files that you need for the upgrade from the BMC Electronic Product Distribution (EPD) site.|
|This patch enables cognitive service management.|
Prepare your relational database by estimating the space (and time) required to copy the social and notification data stored in the MongoDB database to your RDBMS.
Run the upgrade on at least one environment to get the social data migration utility.
Before migrating your social data, you must estimate the space you will need on your relational database. The space required on your relational database, and time needed for the upgrade can vary according to how much notification data you keep, determined by the setting described below.
The MongoDB database contains a lot of data that will not be moved to your relational database. In some cases the vast majority will not need to be copied over because it is redundant or not needed for . So, the current size of your MongoDB database does not indicate the space you will need in the relational database after the migration.
Click here to view the procedure for estimating the size of your notification data on MongoDB
Example output of the migrationNotificationConsult script
(optional) Estimate the size of the attachments on your existing BMC Digital Workplace installation and decide if you want to only move attachments larger than 5 MB.
Before migrating your BMC Digital Workplace data, you may check for and move attachments that are larger than 5 MB, and choose to not migrate these attachments.
This step is optional. You must use the utility provided with your current version of BMC Digital Workplace to identify large attachments. The utility provided with version 18.05 will not work with older versions of BMC Digital Workplace.
Click here to view the procedure for estimating the size of the attachments on BMC Digital Workplace
The pre-export tool provides the following information:
To run the pre-export
To run the export
Use the "--overwrite" option with the run_export.bat to overwrite the output_file_path file.
To run the data_dump
If you are upgrading from the versions 3.3.02-3.5 or 18.05, you must Install the ITSM integration patch.
Before you upgrade BMC Digital Workplace, you must install the ITSM integration patch. This patch enables BMC Remedy IT Service Management (BMC Remedy ITSM) to work with BMC Digital Workplace. Without this patch, timelines, email notifications, and social features do not work in BMC Digital Workplace. The installation applies required BMC Remedy ITSM patches.
This patch replaces the User Experience patch that was provided with previous releases of BMC Digital Workplace.
|9||Upgrade to 64-bit Java Runtime Environment (JRE) 8.|
Upgrade to JRE 8 on all the servers where you have BMC Digital Workplace installed.
Take a backup of BMC Remedy AR server database, MongoDB database, and BMC Digital Workplacedatabase.
To recover from any unexpected upgrade failure and resume upgrade from the last executed stage, take a back up of the following databases: